Who We Are: We’re powering a cleaner, brighter future.
Exelon is leading the energy transformation, and we’re calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.
We’re powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies - Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).
In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.
Are you in? Primary Purpose: PRIMARY PURPOSE OF POSITION
Provide development and oversight of the work plan. Responsible for development and reporting of indicators to track the success of regional planners. Proactively monitors work planning, ensures quality and standard of work packages, daily communication with Work Management, ensures local planners make changes as needed to support the cycle plan and provide supervisors with standardized work packages. Provide analysis and assist in developing recommendations to senior management to enable fact-based strategic decision-making. Specific to Customer Field and Meter Services Provide development and oversight of the work plan. Responsible for development and reporting of indicators to track the success of regional planners, proactively monitors work planning, communicates with outside department on departmental prioritization, and project manages workflow issues. Provide analysis and assist in developing recommendations to senior management to enable fact-based strategic decision-making. Position may be required to work extended hours for coverage during storms or other energy delivery emergencies.

Primary Duties: PRIMARY DUTIES AND ACCOUNTABILITIES

• Leads, directs and provides motivation for regional planners. Responsible for the yearly performance review of the regional planners. Works directly with and assists the Regional Work Control Manager. (20%)
• Assumes a lead role to provide support, analysis, and guidance to the work planners to ensure that proper timelines, appointments, commitments, and Service Level Agreements are met. (20%)
• Develops and directs the planning model of Work Management Process for the region in alignment with the cycle plan (including coordination and input from the regionalized planners). (20%)
• Assumes a lead role to provide support, analysis, and guidance to the work planners to ensure that proper timelines and standards are met. (20%)
• Proactively monitors work plans and key initiatives, communicates on a daily basis with the Field and Meter Service Management Team and regionalized work planners to identify risks and plan for contingencies to maintain the cycle plan. (20%)
• Accountable for ensuring effective financial task accounting. Responsible for monitoring operating and capital budget for areas, and ensuring safe work performance. (20%)
• Proactively monitors work plans and key initiatives, communicates on a daily basis with the Regional Work Control Manager and regionalized work planners to identify risks and plan for contingencies to maintain the cycle plan. (20%)
• Accountable for ensuring effective financial task accounting. Responsible for monitoring operating and capital budget for areas, and ensuring safe work performance. (10%)
• Establish and maintain a safe work environment for subordinates within the department (10%)
• Provides accurate weekly, monthly and annual performance indicators for the Regional Director. (10%)
• Provides accurate weekly, monthly and annual performance indicators for the Regional Director.Leads, directs and provides motivation for regional planners. Responsible for the yearly performance review of the regional planners. Communicates with the Regional Field Managers.

Job Scope: JOB SCOPE
Maintain internal communication with the Work Control Coordinators, Work Week Managers and the Schedulers Maintain external relationships with the First Line Supervisors, Area Maintenance Engineers and Design Engineers Actions have direct impact on the utility company reliability and customer satisfaction goals, the revenue stream of utility company and Exelon, the public, political and regulatory opinion of utility company. Specific to Customer Field and Meter Services Maintain internal communication with the Director, Regional Field Managers, and other Customer Operations key managers requesting escalated scheduling of field orders. Maintain external relationships with the First Line Supervisors. Actions have direct impact on the utility company reliability and customer satisfaction goals, the revenue stream of the utility company and Exelon, the public, political and regulatory opinion of the utility company.

Minimum Qualifications: MINIMUM QUALIFICATIONS

• Bachelor’s degree in Business or Engineering AND 4-7 years’ experience in utility company business unit or equivalent external experience, or in lieu of bachelor’s degree, a minimum of 6-9 years’ experience in utility company business unit or equivalent external experience
• For ComEd T&S Only: Employee will be required to successfully pass a comprehensive T&S Training Program. Failure to pass training classes with adequate scores will be subject to the Loss of Employment Policy HR -AC-20.
• Strong analytical skills in measurement frameworks, tools, approaches and techniques
• Proficient in Access, Excel, Word, and Passport
• Excellent communication skills both written and oral
• Ability to manage multiple concurrent objectives and projects while maintaining proper focus on major tactical and strategic initiatives
• Ability to perform under pressure and/or opposition
• Advanced skills in problem solving, negotiation, and conflict management
• Demonstrates proficiency in utility company competencies: Drives for Accountability and Achieves Results Fosters Teamwork and Collaboration Applies Continuous Learning and Improvement Sustains High Performance in Ambiguous Situations Promotes Diversity Creates Competitive Advantage

Preferred Qualifications:

PREFERRED QUALIFICATIONS

• Bachelor’s degree in Business or Engineering
• Minimum of 3 years of experience in Field and Meter Services Operations Proficient in using systems such as SAP, oneMDS, Asset Suite 8, and UIQ.
• Strong technical expertise in resolving metering issues and supporting new business initiatives.
• Understanding of the work management process for new business and metering operations.
• Knowledge and hands-on experience with Microsoft Power BI for data analysis and reporting.
• 1–2 years of experience in a leadership or supervisory role.

Benefits: Benefits

• Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $83,200.00/Yr. – $114,400.00/Yr.
• Annual Bonus for eligible positions: 15%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program
• And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents

• Leads, directs and provides motivation for regional planners. Responsible for the yearly performance review of the regional planners. Works directly with and assists the Regional Work Control Manager. (20%)
• Assumes a lead role to provide support, analysis, and guidance to the work planners to ensure that proper timelines, appointments, commitments, and Service Level Agreements are met. (20%)
• Develops and directs the planning model of Work Management Process for the region in alignment with the cycle plan (including coordination and input from the regionalized planners). (20%)
• Assumes a lead role to provide support, analysis, and guidance to the work planners to ensure that proper timelines and standards are met. (20%)
• Proactively monitors work plans and key initiatives, communicates on a daily basis with the Field and Meter Service Management Team and regionalized work planners to identify risks and plan for contingencies to maintain the cycle plan. (20%)
• Accountable for ensuring effective financial task accounting. Responsible for monitoring operating and capital budget for areas, and ensuring safe work performance. (20%)
• Proactively monitors work plans and key initiatives, communicates on a daily basis with the Regional Work Control Manager and regionalized work planners to identify risks and plan for contingencies to maintain the cycle plan. (20%)
• Accountable for ensuring effective financial task accounting. Responsible for monitoring operating and capital budget for areas, and ensuring safe work performance. (10%)
• Establish and maintain a safe work environment for subordinates within the department (10%)
• Provides accurate weekly, monthly and annual performance indicators for the Regional Director. (10%)
• Provides accurate weekly, monthly and annual performance indicators for the Regional Director.Leads, directs and provides motivation for regional planners. Responsible for the yearly performance review of the regional planners. Communicates with the Regional Field Managers