SUMMARY

As a Workday Certified Benefits Consultant, you will be working directly with our customers and internal teams to quickly resolve more complex issues and requests.

EDUCATION/CERTIFICATION REQUIREMENTS

• Bachelor’s degree

• Coordinate, troubleshoot, and manage Workday system issues to resolution
• Analyze business requirements, offer solutions, and guide best practices based on business, functional, and technical knowledge
• Manage time and caseload using a case management system
• Provide peer review to other consultants for production moves
• Stay abreast of Workday system releases and enhancements, and communicate those to customers with recommendations for the best application for their environment
• Must be able to cope in a fast-paced, demanding environment and manage sensitive, confidential issues
• Able to communicate complex concepts around specific aspects of scope and deliverables
• Be able to identify and resolve problems in a timely manner; appropriately gather and analyze information and apply creative talents to problem-solving
• Must have clear written and oral communication skills