SRE - Application Support Engineer at ZILO

Bangkok, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

AWS, Kubernetes, Java, React, GoLang, Application Support, Performance Optimization, Cost Optimization, Resilience, CI/CD, Troubleshooting, Problem-Solving, Collaboration, Monitoring Tools, Automation, Incident Resolution

Industry

Financial Services

Description

We are seeking a talented and experienced Application Support Engineer to join our growing team. As an Application Support Engineer at ZILO, you will play a crucial role in ensuring the reliability, scalability, and performance of our cutting-edge technology solutions. As an Application Support Engineer you will have the opportunity to work closely with our technology, operations, and product teams to ensure that our systems are running smoothly and efficiently. You will be responsible for implementing and maintaining monitoring tools, troubleshooting issues, and collaborating with cross-functional teams to identify and resolve any performance bottlenecks or system failures. This role requires a strong understanding of cloud-based infrastructure, automation, and a passion for creating reliable and scalable systems. Responsibilities • Production Support: Participate in providing 24x7 production support, including incident resolution and on-call rotation, to ensure the availability and reliability of critical applications. • Performance Optimization: Continuously monitor and analyze application performance, identifying and addressing bottlenecks, and implementing optimizations to enhance overall performance. • Cost Optimization: Implement cost-effective solutions to optimize cloud resources and ensure efficient resource utilization within AWS environments. • Resilience: Work to enhance the resilience and fault tolerance of applications, including designing disaster recovery solutions and conducting failover testing. • Defect and Bug Fixes: Investigate, diagnose, and resolve defects and bugs in applications, collaborating with development teams to implement effective solutions. • CI/CD: Contribute to and maintain CI/CD pipelines, ensuring the seamless deployment of applications, and automating release processes. Bachelor's degree or relevant experience in Computer Science, Engineering, or a related field. • Proven experience as an Application Support Engineer or similar role. • Proficiency in at least two of the following disciplines: AWS, Kubernetes, Java, React, GoLang. • Strong understanding of application support, performance optimization, cost optimization, and resilience. • Ability to diagnose and troubleshoot complex software and infrastructure issues. • Familiarity with CI/CD pipelines and tools. • Excellent problem-solving and debugging skills. • Strong communication and collaboration skills. • Working as part of a global team to provide 24x7 on call coverage. • Able to work shift patterns where required.

Responsibilities

The Application Support Engineer will provide 24x7 production support, ensuring the reliability of critical applications. Responsibilities include performance optimization, cost-effective solutions, and collaborating with development teams to resolve defects.