Job Description

Roles & Responsibilities

• Infrastructure Support
  • Monitor the health and availability of servers and infrastructure systems.
  • Perform routine server health checks and report issues to senior engineers.
  • Assist with user account administration in Active Directory.
  • Support routine operating system patching and updates.
  • Assist with server builds, deployments, and basic configuration tasks.
  • Perform basic troubleshooting of Windows and Linux servers.
  • Support backup operations and verify backup completion.
  • Update technical documentation and operational records.
  • Escalate complex incidents to senior engineers or managed service providers.
• Microsoft Azure Support
  • Assist with monitoring Microsoft Azure resources.
  • Perform basic administrative tasks for Azure Virtual Machines and storage services under supervision.
  • Support Azure Backup and recovery activities.
  • Assist in reviewing Azure alerts and reporting issues.
  • Participate in cloud-related projects as assigned.
• Security & Governance
  • Follow organizational security policies and procedures.
  • Assist with routine patching and vulnerability remediation activities.
  • Apply basic security best practices during daily operations.
  • Maintain accurate operational and audit documentation.
  • Demonstrate basic awareness of cloud governance and identity management concepts.
• Operations & Support
  • Provide Level 1 infrastructure support for incidents and service requests.
  • Support routine maintenance activities during planned maintenance windows.
  • Work with infrastructure, application, network, and security teams when required.
  • Follow established IT operational procedures and change management processes.
  • Continuously develop technical knowledge through training and hands-on experience.

Desired Candidate Profile

• Operating Systems
  • Basic knowledge of Microsoft Windows Server
  • Basic knowledge of Linux (Red Hat, Oracle Linux, or Ubuntu)
• Virtualization
  • Basic understanding of VMware vSphere or Microsoft Hyper-V
• Cloud (Basic Knowledge)
  • Microsoft Azure fundamentals
  • Azure Virtual Machines
  • Azure Storage
  • Azure Backup
  • Azure Monitor (basic awareness)
• Identity & Access Management
  • Active Directory
  • Microsoft Entra ID (basic knowledge)
  • Group Policy (basic understanding)
• Storage & Backup
  • Basic understanding of enterprise storage concepts
  • Backup and recovery fundamentals
• Security (Basic Knowledge)
  • Patch Management
  • Endpoint Protection
  • Multi-Factor Authentication (MFA)
  • Basic System Hardening
  • Basic Cloud Governance and Security Awareness
• Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related discipline.
  • 3–5 years of experience in IT infrastructure or technical support.
  • Basic understanding of Windows Server, Linux, virtualization, or Microsoft Azure.
  • Willingness to learn enterprise infrastructure and cloud technologies.
  • Good troubleshooting, communication, and documentation skills.