SRE Lead at Chubb

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

12 Oct, 26

Salary

0.0

Posted On

14 Jul, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SRE Strategy, People Leadership, Incident Management, SLO/SLI Frameworks, Observability, Chaos Engineering, Automation, Dynatrace, Python, Go, Kubernetes, Terraform, Azure, AIOps, CI/CD, Production Readiness

Industry

Insurance

Description

Key Objective: * Lead the Site Reliability Engineering function to define and drive the organisation’s reliability engineering strategy — bridging software development and operations through engineering discipline, not manual process. * Own the end-to-end reliability posture of production systems: define SLO/SLI frameworks, govern error budgets, and enforce production-readiness standards to protect business continuity. * Build, mentor, and scale a high-performing SRE team that prioritises engineering over toil — automating manual work, embedding reliability into the SDLC, and driving down mean time to recovery through systematic improvement. * Champion observability-led engineering through full-stack Dynatrace adoption, AIOps integration, and data-driven reliability decision-making at every layer of the stack. * Serve as the primary reliability engineering partner to development and platform leadership, shaping architecture decisions, release policies, and automation strategy. Key Responsibilities: * Define and drive the SRE strategy and multi-year roadmap aligned to business priorities. * Lead and develop the SRE team, including hiring, onboarding, performance management, career development, and succession planning. * Own incident management, including severity classification, escalation, response SLAs, and leadership of major incidents. * Champion blameless postmortems, root cause analysis, and implementation of systemic fixes. * Establish and govern SLOs, SLIs, and error budgets, ensuring reliability targets are aligned to business needs. * Drive resilience engineering, including chaos engineering, GameDays, production readiness reviews, and failure mode analysis. * Reduce toil through automation, improved runbooks, and continuous operational improvement. * Own observability and alerting standards, including monitoring strategy, dashboards, and alert quality. * Partner with engineering, architecture, product, and leadership teams to embed reliability into design and delivery. * Represent the SRE function in senior forums and provide reporting on reliability, risk, and operational performance.

Responsibilities

Lead the Site Reliability Engineering function to define and drive the organization's reliability strategy and roadmap. Manage the end-to-end reliability posture of production systems while mentoring a high-performing SRE team to reduce toil through automation.