We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects, and that’s because we’re made up of people with curious minds who bring an optimistic yet critical lens into the work we do. We’re the largest provider of free phone service in the nation. And we’re just getting started.
Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere.
TextNow is looking for a Manager for our SRE team who will lead one of our most critical teams. You will manage a team of Site Reliability Engineers who currently own infrastructure, automation monitoring, logging, CI/CD, reliability, and our day-to-day operations.

• Lead and Inspire: Guide a team of Site Reliability Engineers (SREs), fostering a culture of innovation, collaboration, and continuous improvement. Provide technical direction and ensure best practices in reliability, scalability, and automation.
• Mentor and Develop Talent: Provide individualized coaching, feedback, and career growth opportunities for team members. Foster an environment of learning and experimentation while balancing technical excellence with business needs.
• Hands-On Contribution: While focusing on leadership, you will also contribute hands-on to critical projects, incident resolution, and system improvements, ensuring your team remains efficient and effective.
• Cross-Functional Collaboration: Partner with engineering, product, and infrastructure teams to align technical vision with product and operational needs. Work closely with stakeholders to drive architectural and design decisions that enhance system reliability and performance.
• Operational Excellence: Participate in an on-call rotation and ensure high availability of TextNow’s infrastructure. Implement proactive monitoring, incident response processes, and continuous improvement initiatives to enhance system uptime and resilience.
• Cost Management: Develop and oversee cost optimization strategies for infrastructure, ensuring efficient resource utilization and budget adherence across our organization.