SRF Team Lead at Ericsson

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

0.0

Posted On

26 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SRF Processes, Financial Platform Knowledge, RHEL, Oracle PSU, DevOps, Cloud Technologies, Automation, Process Improvements, Ethics, Security, Operational Compliance, Operations Management, Leadership, Configuration Management Systems, MOPs, CRs

Industry

Telecommunications

Description

1. Oversee day-to-day SRF operations to ensure timely and accurate fulfillment of service requests. 2. Ensure all changes are executed following the SRF processes without deviation. 3. Conduct thorough reviews of MOPs (Method of Procedure) and CRs (Change Requests) to maintain high-quality standards. 4. Manage and monitor production activities like RHEL patching, Oracle PSU, and EP deployments, ensuring minimal service impact. Technical Expertise: Strong knowledge of SRF processes, Financial Platform Knowledge like Digital Wallet, money transfer etc., RHEL, Oracle PSU, and DevOps/cloud technologies. Innovation Mindset: Capability to identify opportunities for automation and process improvements. Compliance Awareness: Deep understanding of ethics, security, and operational compliance requirements. 1. Experience: Minimum 5 years in operations management or SRF-related roles, with at least 2 years in a leadership capacity. 2. Certifications: RHCSA certification (mandatory or in progress), SLP, and OKR. 3. Technical Knowledge: Familiarity with DevOps tools, cloud technologies, and configuration management systems. 4. Education: Bachelor's degree in computer science, IT, or a related field (preferred). KPIs (Key Performance Indicators) 1. Percentage of error-free changes and escalations managed. 2. Team's completion rate for assigned certifications and training. 3. Automation initiatives successfully implemented. 4. Monthly scorecard performance and team adherence to SLAs. 5. Backup readiness for critical accounts. 1. Ensure secure access management by updating team credentials biweekly or monthly before expiration. 2. Adhere to organizational policies, including Ethics, Compliance, and COBE standards. 3. Maintain session logs for accountability and to meet security team requirements. Reporting & Performance Tracking 1. Prepare and deliver timely, detailed monthly scorecards for team performance evaluation. 2. Track and document extra work beyond standard operational activities to showcase team contributions.

Responsibilities

Oversee day-to-day SRF operations to ensure timely and accurate fulfillment of service requests while managing production activities like RHEL patching and Oracle PSU. Conduct thorough reviews of MOPs and CRs to maintain high-quality standards and ensure compliance with SRF processes.