SRM Engagement Officer at WAPHA

Perth, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

97000.0

Posted On

05 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Stakeholder Engagement, Technical Capability, Communication, Relationship Building, CRM Systems, Microsoft Dynamics 365, Training Delivery, User Guide Development, Standard Operating Procedures, Data Quality Management, Data Accuracy, Data Privacy, Data Integrity, Data Security, SharePoint Content Management, Governance Committee Management

Industry

Hospitals and Health Care

Description

About Us At WA Primary Health Alliance (WAPHA), we are dedicated to transforming and sustaining primary health care across Western Australia. As one of the 31 Primary Health Networks (PHNs) in Australia, we proudly manage three PHNs, guided by our 2023 - 2026 Strategic Plan. Since our establishment in 2015, we've been committed to strengthening primary care through innovative partnerships and a 'one health system' approach, ensuring better access to services and improved health outcomes. Our work focuses on: * Supporting general practices to deliver top-quality patient care. * Funding local primary health services tailored to community needs. * Connecting local services to simplify the health care system. * Leading system-wide reform for long-term impact. As an organisation that thrives in a dynamic environment, we embrace change and seek team members who are adaptable and flexible in their approach. We are proud to be an inclusive organisation, welcoming applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ individuals, people from diverse cultures, and people living with disabilities. Find out more about our values, workplace, and culture here [https://www.wapha.org.au/joinourteam/]. About The role You will be someone who enjoys supporting people, improving systems, and championing best practice stakeholder engagement. You bring a strong balance of technical capability, communication, and relationship building skills, with a genuine enthusiasm for helping others work confidently with CRM systems. Employment Type: Part-time (0.6 FTE) Maximum term contract for 2 years Location: Location: WAPHA Head Office, Level 2, 1 Hood Street, Subiaco (Hybrid role – open to candidates across Western Australia) Salary: Band 4 ($91,000–$97,000 plus 12% superannuation at 1.0 FTE), pro rata for a 0.6 FTE role Key tasks and responsibilities: * Build and maintain strong internal relationships to support effective SRM use. * Promote and support organisation‑wide adoption of Microsoft Dynamics 365 CRM. * Deliver onboarding, training and support for Dynamics 365 engagement tools (CRM Hub, Marketing, Events). * Develop, update and maintain SRM user guides, tools and standard operating procedures. * Drive continuous improvement in SRM processes and data quality. * Collaborate with Digital Services on CRM configuration and enhancements. * Ensure high standards of data accuracy, privacy, integrity and security within SRM. * Maintain SRM SharePoint content and contribute SRM updates to internal communications. * Convene and manage the SRM Governance Committee and support tracking of enhancement requests. To be considered for this role, candidates must meet the following selection criteria: Essential experience and education * Tertiary qualification in technology, business, communications or a related field, or equivalent experience. * Demonstrated experience working in a membership-based organisation or similar environment * Experience administering and maintaining enterprise-level CRM systems (ideally Microsoft Dynamics D65). * Experience developing and implementing policies, procedures and standard operating practices * Demonstrated experience in data entry, administration and quality management * Experience delivering training and supporting CRM users and supporting internal teams to adopt internal processes. * High level of digital literacy, including Microsoft Office, Microsoft Dynamics and SharePoint * Strong organisational and time-management skills with the ability to manage competing priorities. * Excellent interpersonal and written communication skills, with the ability to engage stakeholders at all levels. What we offer * Hybrid working arrangement that combines remote work from home with office presence in our modern Subiaco office. * Commitment to employee development. * Salary packaging - WAPHA's arrangement allows for a maximum of $15,900 for general living expenses and $2,650 for entertainment benefits per fringe benefit tax year. * Professional development opportunities. * Employee Assistance Program. * Additional paid parental leave. * Gifted paid day off during Christmas shut down period. * Annual $200 health and wellbeing reimbursement scheme. * All employees have access to LinkedIn Learning. * Study leave options available. * Option to purchase additional leave. * 13 weeks long service leave after 10 years of continuous services (accessible on a pro-rata basis after 7 years). To Apply Please submit your application by clicking the ‘Apply’ button. Your application should include your CV. As part of our recruitment process, you will be invited to complete an online assessment. This assessment consists of interactive questions designed to give us further insight into your experience and approach. It will simulate scenarios that you may encounter in the role. Applications close 12pm Thursday 19th March 2026. WAPHA reserves the right to commence shortlisting prior to the advertised close date. For further information please email jobs@wapha.org.au. Please note that applications must be submitted via the link provided – applications received by email will not be accepted. Applicants must hold current, unrestricted working rights in Australia to be eligible for this role. Candidates without valid authorisation to work in Australia will not be considered. Compliance with all relevant employment laws and regulations is mandatory. Successful candidates will be required to provide relevant qualifications, along with documentation including a valid visa (if applicable), passport, and police check upon request.

Responsibilities

The officer will be responsible for building and maintaining strong internal relationships to support effective SRM use and promoting organization-wide adoption of Microsoft Dynamics 365 CRM. Key tasks include delivering training, developing user guides, driving continuous improvement in SRM processes, and ensuring high standards of data accuracy and security.