SrMgr-Catering Sales at Marriott Irvine Spectrum

Leipzig, Saxony, Germany -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

0.0

Posted On

22 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Catering Sales, Revenue Maximization, Customer Service, Negotiation Skills, Event Planning, Market Analysis, Budget Management, Relationship Building, Sales Strategy, Upselling, Process Improvement, Team Collaboration, Service Excellence, Problem Resolution, Food and Beverage Knowledge, Promotional Selling

Industry

Hospitality

Description

JOB SUMMARY Responsible for handling local social catering opportunities for the property. Responsible for achieving and exceeding the hotel catering sales revenue goals. Provides day-to-day supervision to Catering Sales associates that are on-property, dependent on the volume of local social catering business. Contracts and closes local catering and social business, and ensures that business is turned over properly and in a timely fashion for quality service delivery. Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. CORE WORK ACTIVITIES Maximizing Revenue & Managing Profitability • Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals. • Proactively solicits affiliate business associated with citywide events • Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. • Maximizes revenue by up-selling packages and creative food and beverage offerings. • Identifies and implements process improvements and best practices. • Gains understanding of the hotel’s primary target customer and service expectations. • Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the business. Managing Sales Activities • Manages the sales efforts for the hotel related to local social catering business. • Responds to incoming catering opportunities for the hotel. • Closes the best opportunities for the hotel based on market conditions and hotel needs. • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. • Designs, develops, and sells creative catered events. • Develops and manages catering sales revenue and operation budgets, and provides forecasting reports. • Identifies and assists with selling, implementing and following-through on catering promotions. • Promotes accountability to drive superior business results. • Executes Sales strategies and business processes. • Executes and supports Customer Service Standards and hotel’s Brand Standards. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). • Participates in and practice daily service basics of the brand (i.e., MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics, Courtyard Basics of the Day). Building Successful Relationships • Works collaboratively with property Sales and Marketing colleagues and Above Property Sales, as well as other hotel departments to ensure sales efforts are coordinated, complementary and not duplicative. • Develops a close working relationship with operations to ensure execution of strategies at the hotel level. • Works with the management team to create and implement a catering sales plan addressing revenue, customers and market. • Works with the property’s Food and Beverage team to develop menus that drive sales. • Interacts effectively with vendors, competitors, local community, catering associations and other hotel departments (including Sales, Kitchen and Events) in order to ensure guest satisfaction. • Ensures that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. Providing Exceptional Customer Service • Serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott International. • Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. Additional Responsibilities • Performs other duties, as assigned, to meet business needs. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

The SrMgr-Catering Sales is responsible for achieving catering sales revenue goals and supervising Catering Sales associates. They manage sales activities, close catering opportunities, and ensure high-quality service delivery.