SRU Quality Improvement Analyst at Morgan Stanley

South Jordan, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Improvement, Compliance, Process Improvement, Project Management, Coaching, Performance Management, Communication, Organizational Skills, Critical Thinking, Microsoft Office, Attention to Detail, Research, Leadership, Team Collaboration, Fast-Paced Environment, Feedback

Industry

Financial Services

Description

Reviewing oversight reports with a focus on quality, consistency, and compliance with firm and department policies and procedures. Providing constructive feedback to Associates/Specialists on identified process errors and considering Associate feedback upon challenges of process errors. Conduct performance meetings with Team Managers and Training Manager(s) to develop tailored quality improvement plans for individual Associates/Specialists and provide direct coaching as needed Participate in calibration meetings to ensure consistent error identification across QIA team Join and participate in team meetings to help promote consistency and culture Identify and provide solutions for opportunities to improve efficiencies and processes within the SRU, as well as identify areas that may require additional quality sampling Ability to handle a high volume of requests in a fast-paced environment across multiple time zones Project management with a focus on process improvement, efficiencies, and policy consistency Ability to stay current on SEC/FINRA, compliance, firm guidelines, and department policies and procedures with an ability to apply knowledge to ensure risk mitigation Some travel possible (up to twice per year) Other duties as assigned Demonstrated leadership capabilities, with previous management or supervisory experience being advantageous. Proficiency in Microsoft Office, particularly Excel and Outlook. Strong organizational skills, attention to detail, and critical thinking abilities. Excellent written and verbal communication skills. Ability to research and resolve escalated inquiries independently. Self-motivated and capable of thriving in a fast-paced environment. Bachelor's degree or equivalent work experience. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Series 7, 66 (or 65 and 63), and 9/10 or equivalent (Series 24 and Series 4 are considered equivalent).

Responsibilities

The role involves reviewing oversight reports for quality and compliance, providing feedback to team members, and conducting performance meetings to develop quality improvement plans. Additionally, the analyst will participate in calibration meetings and identify opportunities for process efficiencies.