SSM Global Ops CoE – Remote Field Force Senior Consultant at General Motors

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

0.0

Posted On

13 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Business Relationship Management, Issue Resolution, Customer Analytics, Communication Skills, Negotiation Skills, Relationship Building, Data Interpretation, Problem Solving, Technology Affinity, Analytics Tools, Project Execution, Digital Advertising, Search Engine Optimization, Social Media Management, Website Analytics

Industry

Motor Vehicle Manufacturing

Description

Job Description Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE. Work Arrangement: This role is categorized as hybrid on NIGHT SHIFT. This means the successful candidate is expected to report to the office when there are meaningful engagements such as trainings, townhalls and executive visits The Role The Global Ops Coe in Manila is a developing team about world class delivery, customer support, driving a disruptive shift in strategy, structure, systems, processes, and technology across the enterprise under GM Sales Services and Marketing (SSM) function. A team in Manila will be established to be responsible for the back-end operations of CarBravo dealer coordination on sales performance to be referred as “SSM Global Ops CoE - CarBravo Remote Field Force”. Manila Consultants are expected to receive calls on support for dealers engaging in the CarBravo platform. They will be also tasked to call US Carbravo dealers to coordinate on their sales performance. What You’ll Do Develop CarBravo Process Acumen and Knowledge: Socialize and serve as Subject Matter Expert (“SME”) with comprehensive understanding of the features, values, and benefits of, and enrollment in current CarBravo Program product offerings. – training(s) to be provided Enhance Dealer engagement and satisfaction through proactive outreach and support with Dealers to inform them about new, relevant programs, updates, and promotions. Responding in a timely manner to Dealer inquiries and providing timely access to information on program details, resources, process assistance, and troubleshooting. Improving Program adoption and compliance by addressing Dealer concerns promptly, assisting Dealers with resolving issues related to the Program, including inventory management, compliance, pricing strategies, and warranty concerns. Streamlining communication between Program management and Dealers Maintaining a high level of satisfaction with Dealers through consistent, reliable, and professional support Help maximize Dealer Pre-Owned operations including throughput, sales, retention, sales and service profitability, and customer loyalty. Proactive outreach to ensure Dealers are aware of available resources, compliance requirements, and upcoming deadlines. Reputation Management: Advise Dealer on recommended actions to improve online reputation. Call Tracking and Analytics: Advise Dealer on tracking analytics for better insights to reduce Call Fail Rate (“CFR”). Optimize Inventory: Advise Dealer relative to the appropriate quality and quantity of vehicles to be Certified for the Dealer’s market. Website Inventory: Advise Dealer on best practices and how to manage and optimize online inventory. Website Analytics: Analyze website performance and user behavior. Website traffic to Lead Conversion: Advise Dealer on website Call to Action, Forms and Click to Call Strategies to convert traffic to leads. Script/FAQ Development, Maintenance, and Customer Approval: Develop scripts and frequently asked questions for Customer ensuring Customer input and approval prior to using the scripts/FAQs in the CBCC. Maintain such scripts/FAQs ensuring that the information is fresh and accurate including getting Customer approval for any material changes to them; Other expansion of digital-related roles in line with Carvbravo such as: Search Engine Optimization (“SEO”): Advise Dealer on how to enhance search engine visibility to drive organic traffic; Social Media (e.g., Promoboxx): Advise Dealer relative to social media presence and promotional campaigns and best practices; Google Business Profile (“GBP”): Advise Dealer on how to set up, optimize and manage Google Business Profiles. Digital Advertising: Advise Dealer in conjunction with Dealer Digital Solutions (“DDS”) Digital Advertising vendor on campaign optimization. Your Skills & Abilities (Required Qualifications) 3-7 Yrs experience in related role or industry e.g. Customer Service, Business relation Ship management, L1/L2 Issue resolution, Customer Analytics Degree in Business, Marketing or Equivalent Experience Strong communications and negotiation skills Ability to build and maintain relationships Ability to be a trusted resource for Dealership clients Ability to interpret and explain data and solve complex problems Experience with U.S. based clients is preferred (CarBravo a mainly US platform) Affinity with technology and/or familiarity with analytics tools and techniques What Will Give You A Competitive Edge (Preferred Qualifications) Highly proficient in Microsoft Office applications Highly motivated and willing to learn and take on new challenges Demonstrated ability to work cross-functionally, in an internal or external consulting role, with proven ability to effectively execute projects and deliver results Ability to work independently and with urgency to complete tasks in a dynamic, fast-paced environment Ability to travel on an infrequent basis About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Non-Discrimination and Equal Employment Opportunities General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about: Our Company Our Culture How we hire Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility. Explore our global locations We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM’s Talent Community (beamery.com). As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more. Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click “Apply Now” on the job posting of interest.

Responsibilities

The role involves developing CarBravo process knowledge and enhancing dealer engagement through proactive outreach and support. Additionally, the consultant will assist dealers with sales performance coordination and address concerns related to the CarBravo program.