JOB POSTING SUMMARY

Under the direction of the Assistant Director of Student Services Support Center, the Counselor will assist in the processing of the daily activities and projects of the Student Services Support Center. SSSC will collaborate with Admissions, Recruiting, Business Operations, PACT, and Enrollment Services to ensure professional, efficient and compliant counseling of students. Along with the processing of student records, counselors will be conducting outreach calls and fielding incoming telephone calls, emails, and messages, responding to inquiries for potential, current and former students. The Counselor will further support the activities of the Assistant Director/Associate Director by assisting in training team members.

REQUIRED SKILLS & EXPERIENCE:

• Knowledge of Banner, a CRM system (SLATE), Xtender, and Degree Works preferred
• Demonstrated interpersonal, written and oral communication, problem-solving, organizational, and presentation skills. Evidence of detail-orientation, customer service orientation, ability to work independently and as a team, and ability to manage great levels of responsibility preferred
• Bi-lingual (Spanish) a plus
• Minimum of one to two years of higher education experience or equivalent work experience preferred. Admissions/financial aid/bursar experience a plus

EDUCATION REQUIREMENTS:

• Associate’s degree required, Bachelor’s degree preferred

PHYSICAL/OTHER REQUIREMENTS:

• Travel between campuses occasionally required
• Ability to work flexible hours, including weekends and evenings as required
  About Mercy
  Mercy University is a dynamic, independent, coeducational New York City area university that offers more than 100 undergraduate and graduate degree and certificate programs in six schools: Business, Education, Health and Natural Sciences, Liberal Arts, Nursing, and Social and Behavioral Sciences.
  Mercy is the region’s largest private, nonprofit, Minority-Serving Institution, proud to serve a student body that is highly diverse. As a federally designated Hispanic Serving Institution (HSI), Mercy University, has been ranked nationally among top colleges in the country for Hispanics by the Hispanic Association of Colleges and Universities (HACU) and by Excelencia in Education, earning their prestigious Seal of Excelencia for intentionally serving Latino students.
  Mercy University was further recognized by HACU as a national leader in awarding bachelor’s degrees to Hispanics in several disciplines, including Psychology, Sociology, and Business. Westchester Magazine has also named Mercy the Best College in Westchester County in 2019, 2020, and 2022.
  Mercy is committed to offering an inclusive learning environment to help a diverse student body set a course for their future. To support its student body, Mercy has been awarded a number of federal grants which enable us to better develop and deliver education to our students.
  Mercy’s student body reflects the rich diversity of the New York metropolitan area. Enrollment, including full-time and part-time undergraduates and graduates, is approximately 8,800. Mercy students learn on campuses in Dobbs Ferry, the Bronx, and Manhattan as well as online.
  At Mercy University we strive to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.
  Our Mission:
  Mercy University is committed to providing motivated students the opportunity to transform their lives through higher education by offering liberal arts and professional programs in personalized and high-quality learning environments, thus preparing students to embark on rewarding careers, to continue learning throughout their lives and to act ethically and responsibly in a changing world.
  Benefits Eligible:
  Mercy University strives to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.
  EEO Statement
  Mercy University is an equal opportunity employer. Mercy University actively engages in recruiting a diverse workforce and student body that includes members of historically underrepresented groups and strives to build and sustain a welcoming and supportive campus community. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ethnicity, creed, religion, marital status, sex, sexual orientation, gender, gender identity, pregnancy, height, weight, genetic information, disability, or protected veteran status.
  As part of this commitment, Mercy University will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact The Office of Human Resources at (914) 674-7839, Option 6 or via email at HR@mercy.edu.
  The posted salary range for this position is based on several legitimate, non-discriminatory factors set by the organization. Mercy is committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, or local pay equity laws.
  Campus Safety
  Mercy University is committed to providing a safe and welcoming environment for all.

Every effort has been made to identify the essential functions of this position. It in no way states or implies that the responsibilities listed are the only duties required to perform in this position. The omission of specific statements of duties does not exclude them from the position responsibilities if the work is similar, related, or is an essential function of the position.

• Process daily workflow of the Student Services Support Center; assist in the completions of projects and assignments, in an organized and consistent manner as outlined by the Vice President of Enrollment Management
• Ensure accurate and efficient processing of admissions documents; ensure timely, accurate, and professional responsiveness of call center operations
• Demonstrate general knowledge of department of education regulations related to admissions, registration, enrollment, and financial aid Participate in training to keep abreast of ever changing federal, state, and institutional regulations and policies; ensure institutional policies and procedures are updated on a regular and consistent basis; ensure supporting staff are trained as regulations are updated
• Participate in technical training to broaden staff capabilities in the area of computer automation
• Cover campuses as assigned; follow up on student records and processing requests; support recruiting efforts by moving students along in the admissions process; create an overall positive experience for student and/or student family
• Perform various tasks as assigned for Enrollment Management activities, such as: Open House, Accepted Students Days, Scholarship Events, etc.
• Attend all departmental staff meetings and training sessions
• Counselors on each team will be responsible for completion of daily tasks. Contact Team Counselors will ensure the admission letter process is complete including auditing, printing, and mailing as well manage the workflow of the external admissions inbox. Transfer Team Counselors will manage the workflow of the internal transfer inbox, as well as complete the final transcript check for graduation. Admission Processing Counselors will ensure online admissions applications have been processed daily through the proper systems, while monitoring Xtender and confirming all documents are received by the SSSC office in a timely manner. They also manage the workflow of the internal processing inbox
• Perform other duties and projects as assigned

Qualifications