SSVF Lead Case Manager at USPI

Kissimmee, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Program Oversight, Compliance, Documentation Integrity, HMIS, Housing Placement, Trauma-Informed Care, Team Leadership, Audit Readiness, Veteran Systems, Eligibility Determinations, Coaching, Workflow Oversight, File Review, TFA Tracking, VA Benefits

Industry

Description

Lead Case Manager – SSVF Program Full-Time | Non-Exempt | Local Travel Required Lead Housing Stability. Strengthen Compliance. Support Veterans. We are seeking an experienced, housing-focused professional to serve as Lead Case Manager within our Supportive Services for Veteran Families (SSVF) program. This is a working lead role responsible for providing day-to-day oversight of case management operations while maintaining strong compliance, documentation integrity, and performance accountability. You will help oversee and support a team of case managers serving veterans and their families experiencing homelessness or housing instability. This role ensures adherence to VA and SSVF regulations, strengthens HMIS quality, supports housing placement efforts, and reinforces a Housing First, trauma-informed service model. If you are a detail-oriented leader who understands veteran systems, housing stabilization, audit readiness, and team development — this position offers the opportunity to elevate both outcomes and staff performance. This position reports to the Program Manager and provides functional supervision to assigned Case Managers. What You’ll Be Responsible For: Program & Team Leadership * Oversee daily operations of the SSVF case management team * Provide coaching and workflow oversight to case managers * Contribute to performance evaluations in coordination with the Program Manager * Facilitate staff meetings and document meeting minutes * Model professional standards and reinforce accountability Compliance & Documentation Integrity * Ensure adherence to SSVF regulations and VA guidelines * Maintain HMIS documentation accuracy and audit-ready files * Review client files for completeness, compliance, and quality assurance * Complete required Squares Account Manager training and Veteran eligibility determinations * Monitor HUD Self-Sufficiency Matrix updates * Submit and track Temporary Financial Assistance (TFA) requests with proper budget documentation Veteran Housing & Stability Oversight * Coordinate assessment of client eligibility for VA benefits in collaboration with VA representatives * Track VA applications and ensure timely documentation submission * Monitor client progress toward housing stability, employment, and self-sufficiency goals * Support housing placement activities including landlord coordination, inspections, and housing counseling * Reinforce Housing First and trauma-informed care practices What You Bring: Required Qualifications * Bachelor’s Degree in Social Work, Human Services, Psychology, or related field (Master’s preferred) * 3–5 years of progressively responsible case management experience * Experience serving individuals and families experiencing homelessness, including those with substance use or mental health disorders * Working knowledge of VA benefits systems and eligibility processes * Strong HMIS documentation proficiency * Valid driver’s license, dependable vehicle, and current auto insurance * Ability to maintain confidentiality and exercise sound judgment in crisis situations Preferred * Experience in SSVF or other VA-funded programs * Supervisory or team lead experience * Familiarity with Housing First and trauma-informed care models * Bilingual (Spanish/English) * Audit preparation or monitoring experience Work Environment & Schedule Full-time position aligned with program operations. Occasional evening flexibility may be required to accommodate client needs, audits, inspections, or financial deadlines. Frequent local travel to client homes, housing sites, and community partners is required. Must maintain a valid driver’s license with clean driving history and current auto insurance. This role includes both office-based documentation work and field-based housing inspections and client engagement. Why This Role Matters This position strengthens the operational backbone of our SSVF program. Your leadership will directly impact compliance integrity, housing placement speed, financial stewardship of TFA funds, documentation quality, and veteran self-sufficiency outcomes. You will serve as both coach and quality control — ensuring our team delivers measurable, audit-ready, mission-aligned services that move veterans into stable housing quickly and sustainably. Equal Opportunity Employer TTHI is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business need. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying disability, national origin, veteran status, or any other protected status under applicable law. Benefits Life insurance Employee discounts Referral program Flexible schedule Dental Insurance Vision insurance Paid time off Wellness Days Professional development assistance Health/Medical insurance 401K Culture At The Transition House, your mental health is our top priority. We understand that supporting vulnerable populations requires emotional resilience, which is why we invest in a culture of collaboration, accountability, and work-life balance. We strive to support our employees with the same care and intentionality we provide to our clients. When our team is strong, our impact is stronger. Background Screening Requirement This position requires background screening through the Florida Care Provider Background Screening Clearinghouse. Applicants can find additional information here: https://info.flclearinghouse.com [https://info.flclearinghouse.com/]

Responsibilities

This working lead role involves providing daily oversight of case management operations for the Supportive Services for Veteran Families (SSVF) program, ensuring strong compliance and documentation integrity while supporting a team of case managers serving homeless or housing-unstable veterans and their families. Responsibilities include coaching staff, enforcing adherence to VA and SSVF regulations, strengthening HMIS quality, and supporting housing placement efforts using a Housing First model.