STA (1 year) Transformation Consultant – Business Banking & Private Banking at ING Services Limited

Leeuwarden, Frisia, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

10 Jul, 26

Salary

0.0

Posted On

11 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Transformation consulting, Business banking, Private banking, Stakeholder management, Change management, Strategic decision-making, Operational excellence, Process optimization, Data-driven decision-making, Financial forecasting, Project management, Risk management, Governance, IT affinity, Analytical skills, Communication

Industry

Banking

Description

STA (1 year) Transformation Consultant – Business Banking & Private Banking Operations Location: Leeuwarden Workweek: 36 hours Salary: Based on experience and qualifications (Job level 16, NL salary scale 11) Language Requirements: Fluent in Dutch and English Are you someone who diagnoses problems, designs solutions, and knows how to operationalize them with a wide range of stakeholders? Then we’re looking for you! We’re seeking a Transformation Consultant who thrives in dynamic environments, stands firm in their convictions, and sees change as a constant. In this role, you’ll advise management on strategic and tactical decision-making, drawing from a deep understanding of our strategy, operating model, and enterprise architecture — while also bringing a fresh, external perspective. Your work will directly contribute to operationalizing solutions that drive transformation across our organization. About Business Banking Operations At Business Banking Operations, we support over 700,000 business clients with their daily banking needs — from opening and closing accounts to managing payments and updating customer information. Each year, we handle approximately: 400,000 calls 100,000 chats Hundreds of thousands of service requests Our mission is to deliver excellent customer service through a seamless operational organization. Customer satisfaction is our top priority. Business Banking is structured into six specialized departments (circles), each focused on related customer activities: Two circles handle customer contact (calls and chats). Four circles manage customer requests: Account Opening, Closing & Direct Debits In-Life Management & Inside Business Payments (IBP) Cards & ART (including business credit cards and legal structure changes) UBO & Offboarding (UBO registration and customer offboarding) These circles are supported by a staff department that provides expertise in data & reporting, risk, finance, and change management. About Private Banking Operations Private Banking Account management supports ING’s private banking clients with complex, high‑value banking and wealth-related needs. The focus is on affluent individuals, entrepreneurs, and families, offering a differentiated, high-touch service model within “One Client, One Bank.” The Account management organization consists of: 66 Account Managers 8,600 clusters 21,500 RGB/CLP relationships Account Managers act as the primary point of contact for clients, coordinating daily banking services and aligning closely with Private Banking advisors, Business Banking, and Operations. The aim is to provide fast, accurate, and personalized support, combining operational excellence with deep understanding of client needs. About the Role You’ll be part of the Center of Expertise (CoE) within Business Banking & Private Banking Operations, which consists of four consultants, each with their own focus area. Your mission: Bridge the gap between change initiatives from the Tribes and the operational reality of our circles. Your success directly improves customer service delivery. Key responsibilities include: Make Tribe-driven changes into actionable plans. Ensuring feedback and improvement ideas are effectively communicated to the Tribes. Supporting circles in optimizing their processes — from traffic reduction to process improvements. Collaborating with management, CoE, and Tribes to define focus areas and develop a roadmap. Leading the execution of initiatives and keeping all stakeholders informed. Aligning operational planning with ongoing changes. Ensuring that strategic and financial objectives are achieved. This includes, among other things, formalizing and steering the financial forecast, as well as initiatives such as sourcing. Example projects include implementing new digital processes, phasing out legacy systems, and launching new service propositions. You’ll explore possibilities, run pilots, and implement solutions in close collaboration with colleagues and Tribes. What You Bring Broad knowledge of the various channels, with specific expertise in COO Strategic, organization‑wide coordination, program and change management, governance and decision‑making, risk and issue management and management capabilities A proactive, results-driven mindset — you take initiative and get things done. Strong analytical skills and a data-driven approach to decision-making. Excellent stakeholder management and organizational sensitivity. Affinity with IT and the ability to connect diverse stakeholders — from Circle Leads to IT specialists. Creativity, perseverance, and entrepreneurial spirit — you think outside the box and inspire others to adopt your ideas. Initiative and influence — you represent our interests and ensure our priorities are heard. A customer-first attitude in everything you do. Your Qualifications Bachelor’s or Master’s degree (HBO/WO level) Experience with improvement and transformation projects Knowledge of banking processes, IT tooling, and service concepts Strong analytical and numerical skills Fluent in Dutch and English What We Offer A dynamic work environment where you can make a direct impact on our customers Competitive salary based on your experience and skills Excellent secondary benefits Extensive training and development opportunities Office location: Leeuwarden Flexible workweek: 36 hours Our Culture: The Orange Code You take it on and make it happen You help others be successful You always stay a step ahead Interested or Have Questions? Reach out to Herman Gaarman via Teams or mail. We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application. Ready to join? We’ve got plenty of opportunities to match your skills and aspirations! Use the filters below the search bar – like location and job type – to help you find the perfect fit. Start exploring now and discover where your next career move could take you!

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Responsibilities

The Transformation Consultant will bridge the gap between strategic change initiatives and operational reality within Business and Private Banking. Responsibilities include developing actionable plans, optimizing processes, and collaborating with stakeholders to achieve strategic and financial objectives.