JOB SUMMARY

We are seeking an Administrator/Receptionist to join our brilliant office team at the Stables Equine Practice who work together to support our team of vets. While full-time availability (37.5 hours per week) is preferred, we are open to flexible hours for the right candidate.
The post holder will be expected to provide first class customer service and be responsible for the smooth and efficient administration of The Stables Equine Practice reception and its procedures, in support of the clinical activities within the practice.
The role holder will also provide administrative support to the vets and ensuring excellent lines of communication between all clients, referral practices, vets and the team whilst maintaining a professional, friendly and welcoming persona.
There will be occasions such as sickness, holiday or times of exceptional pressure, when the role holder will be required to perform other duties. On such occasions, maximum notice will be given and will apply only to tasks which are straightforward, essential and require minimal training.
Please note we don’t accept applications via Indeed - please visit our website to make an official application: https://www.langfordvets.co.uk/work-with-us

PRINCIPLE ACCOUNTABILITIES:

These lists are not exhaustive but include the main tasks.

• To maintain the equipment within the office ie, printers, photocopier.
• To support the marketing team with relevant articles and information.
• Ensure that all client correspondence and queries are dealt with in a timely manner and communication channels kept open.
• Prepurchase examinations liaising with purchaser and vendor, collate information and pass to the vet, take pre-payment and ensure vetting certificate is on history and sent to the client.
• Prepare and send reports as and when requested.
• Raise charge sheets for any medications dispensed to clients and lab fees.
• Liaising between the vet and referral hospital.
• Assisting when necessary on SEP client events.
• Proactively identify and act upon opportunities for business improvement.
• Openly identify and discuss problems in order to implement and sustain improvements that increase the value we deliver to our, clients, employees, and students.
• Responsible for keeping themselves and others safe, reporting accidents, near misses and hazards and adhering to health and safety requirements and policies as required by the business/their line manager.
  All staff are expected to undertake such other appropriate tasks as may be assigned from time to time.