Staccato Experience Specialist II at Staccato

, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

0.0

Posted On

08 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Client Relationship Management, Customer Service, Communication, Organizational Skills, Time Management, Proactive Engagement, Product Knowledge, Consultative Selling, CRM Proficiency, Emotional Intelligence, Problem Solving, Flexibility, Team Collaboration, Data Analysis, Upselling

Industry

Sporting Goods Manufacturing

Description

Description The Staccato Experience Specialist is a pivotal role in advancing Staccato’s legacy of excellence by delivering a high-touch, elevated experience to our most valued clientele. Positioned at the intersection of personalized service and strategic sales growth, this role is responsible for driving prospective outreach, cultivating lasting relationships, expanding a curated book of business, and generating revenue across all brand suites. Acting as a trusted advisor to both prospective and current customers, you will guide individuals through the Staccato journey with tailored touchpoints, white-glove service, and an unwavering commitment to delivering an above-standard experience. Through proactive engagement, expert product education, and in-person appointment hosting, you will ensure every interaction reflects the premium nature of the Staccato brand. This role contributes meaningfully to both immediate sales performance and long-term brand loyalty. Whether assisting first-time enthusiasts or long-standing VIPs, you will play an instrumental role in deepening trust, unlocking new opportunities, and defining what it means to be part of the Staccato family. Proactive Sales Engagement · Conduct personalized outreach to high-value and prospective clients to drive engagement and conversion. · Execute strategic follow-ups after product purchases, experiences, and events to deepen relationships. · Maintain a pipeline of qualified leads and opportunities using Salesforce and other CRM tools. · Consistently meet or exceed daily, weekly, and monthly outreach and sales KPIs. Revenue & Membership Conversion · Promote and close sales across memberships, experiences, and product offerings through both inbound and proactive channels. · Convert non-member event participants into active members through strategic follow-up and onboarding. · Educate customers on accessory bundles, ammo subscriptions, and recurring services, emphasizing long-term value and convenience. · Track and report all commissionable activity, including product bundles, membership sales, and upgrades. Client Book of Business Growth · Manage a portfolio of high-value clients with personalized retention strategies and check-in cadences (30/60/90 days). · Use Salesforce and Data Cloud to anticipate client needs, preferences, and lifecycle triggers. · Document VIP interactions, referrals, and post-sale engagement to ensure a seamless, high-touch customer journey. Consultative Sales & Client Relationship Management · Provide expert guidance on pistol models, accessories, and merchandise, aligning recommendations with customer needs. · Identify and pursue upsell and cross-sell opportunities to maximize customer value. · Handle elevated customer inquiries with professionalism, ensuring timely and effective resolution. Onsite & VIP Experience Support · Host onsite and virtual appointments using a high-touch, consultative approach. · Deliver premium, personalized experiences for VIPs during factory tours, Staccato Ranch visits, and special events. · Serve as a brand ambassador, ensuring all touchpoints reflect Staccato’s commitment to white-glove service. Cross-Functional Brand Alignment · Partner with Ranch, Vegas, Marketing, and Product teams to ensure consistent messaging and coordinated outreach. · Provide insights to leadership on customer feedback, service gaps, and opportunities to enhance the customer experience. Administrative & Team Collaboration · Maintain accurate records of all customer interactions and sales activity in Salesforce. · Ensure customer profiles are current to support forecasting, reporting, and performance tracking. · Collaborate across teams to ensure seamless internal handoffs and elevated customer satisfaction. · Analyze customer data and trends to inform strategies for growth and process improvement. Requirements · Bachelor’s degree or equivalent experience preferred. · 2–3 years of experience in luxury sales, high-end retail, hospitality, or client relationship management roles. · In-depth knowledge of Staccato products, services, and customer journey touchpoints (or willingness to master quickly). · Proven ability to manage and grow a book of high-value clients with discretion and professionalism. · Proficiency in Salesforce CRM and Microsoft Office Suite; familiarity with Data Cloud and client segmentation tools a plus. · Strong organizational and time management skills; able to prioritize and execute with accuracy under pressure. · Exceptional communication skills—verbal, written, and interpersonal—with a high level of emotional intelligence. · Confidence and poise when working with VIPs, executives, and luxury-minded clientele. · Self-starter with a solutions-oriented mindset and proactive approach to client engagement. · Flexibility to work occasional evenings, weekends, and travel as required to support events or onsite appointments.

Responsibilities

The Staccato Experience Specialist II is responsible for delivering a high-touch experience to clients while driving sales growth through personalized outreach and relationship management. This role involves managing a portfolio of high-value clients, providing expert product guidance, and ensuring a premium customer journey.