COMPANY OVERVIEW:

Quest, Inc. makes a difference in the lives of nearly 600 people each day. For over 60 years, Quest, Inc. has been committed to enriching the lives of individuals with disabilities by providing a path to independence, community inclusion, and empowerment. We are a trusted name in offering compassionate, quality support services, and we invite you to be a part of our team. To see more of what Quest, Inc. has to offer, click here!

• Independently manage and maintain over 100 trust accounts for the people we serve by reconciling consumer bank accounts, transferring funds, managing credit card limits, and any other banking issues
• Be the primary Quest contact for managing client Food Stamps and Medicaid applications and independently identify and resolve any discrepancies or loss of benefits. Provide documentation to the state agencies and process and resolve all Florida DCF (food stamps) correspondence
• Develop relationships with individuals at regulatory agencies to facilitate applications and resolution of discrepancies
• Develop relationships and work directly with Group Home and Cluster Directors to obtain necessary documentation for applications and issue resolutions
• Independently identify and resolve any fraud alerts related to Food Stamp and Medicaid eligibility for the individuals we serve
• Scan Food Stamp documentation into repository
• Prepare and send Food Stamp monthly participation report to DCF
• Swipe Food Stamp cards for monthly payments
• Independently process all cash postings accurately and in a timely fashion (items should be posted in Avatar within 72 hours). Identify any unexpected reductions in cash flow and alert the Controller to ensure that cash flow challenges are addressed
• Develop and conduct various analysis projects to ensure compliance
• Serve as primary backup for accounts payable and accounts receivable
• Update the daily outstanding operating account balance and monthly check reconciliation
• Build and maintain positive relationships with staff and customers by:
• Training Group Home and Cluster Directors and Managers to properly report and document information, monitor client financials in compliance with regulatory requirements
• Helping others understand accounting processes and assist with any questions or concerns
• Acknowledging when you are wrong by apologizing and going above and beyond to fix any errors
• Follow up on any concerns on the same day or the next business day
• Showing others kindness and gratitude
• Challenge current operating procedures to ensure quality, effectiveness, and efficiency to help Quest meet its mission
• Ensure that your work is always in compliance with all Quest policies and procedures
• Other duties as assigned by superviso