Requisition No: 846349
Agency: Department of Education
Working Title: STAFF ASSISTANT - 48001952
Pay Plan: Career Service
Position Number: 48001952
Salary: Salary: $33,760.00-53,760.00
Posting Closing Date: 02/20/2025
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APPLICATION INFORMATION & HIRING REQUIREMENTS

Application Information:

• Your Candidate Profile (application) must be complete in its entirety.
• Work History (in easy to review chronological order) Consists of:

o Any position held by a State of Florida Agency
o Any position held by a Florida University
o All periods of employment from high school graduation
o All periods of current or prior unemployment
o Gaps 3 months or more must be accounted for*
o Any Education
o Any Volunteer Experience

o Your resume and application must match

• *Gaps 3 months or more must be addressed – you will need to account for and explain any gaps in employment including unemployment. You can either list these in your application under Period of Employment or attach a word document listing your gaps.
• It is unacceptable to use the statement “See Resume” in place of entering work history. Your candidate profile will be converted to your official application.
• Include supervisor names and phone numbers for reference checks or the contact information for your Human Resources office to verify current or former employment.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.

HIRING INFORMATION AND REQUIREMENTS:

• The Bureau of Personnel Management reviews every application for prior State of Florida and Florida University work history in the People First system.
• If claiming Veteran’s Preference, the candidate MUST attach supporting documentation such as the DD214 and your VA Letter that reflects level of disability if applicable. Applicable to career service positions only.
• If claiming Right to First Interview, the candidate MUST attach a copy of your official layoff letter when applying. This only applies to employees laid off from Career Service positions. Applicable to career service positions only.
  If you are missing any of the items above, your packet may be held up at the final review step.
  NOTE: Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.

JOB DESCRIPTION:

In this position, the candidate will perform administrative duties for the Communications Unit which requires independent judgment, strong verbal and written communication skills, and exceptional customer service. The Bureau of Educator Certification (BEC) has an open position that is responsible for executing the following functions:

• The employee must be productive under tight timeframes, balance multiple and competing priorities and maintain goal-directed behavior and performance sometimes under stressful conditions.
• The employee must interact courteously with others.
• The employee’s performance and behavior must demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of the team.
• Attendance is an essential function of this position.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of Florida State Board of Education Rules and procedures governing issuance of Educator’s Certificates and renewal of certificates.
• General knowledge of the application process.
• Skills in keyboarding, updating database files, operating imaging system and operating telephone system.
• Ability to organize work activities and handle challenging situations.
• Ability to prepare forms for data entry, to communicate effectively and to maintain effective work relationships with others.
  .

PREFERRED QUALIFICATIONS:

• Microsoft Office experience
• Previous experience working in an office setting

IF YOU EXPERIENCE PROBLEMS APPLYING ONLINE, PLEASE CALL THE PEOPLE FIRST SERVICE CENTER AT (877) 562-7287

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement

DUTIES & RESPONSIBILITIES:

(Note: The omission of specific job duties does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.)
The Florida Department of Education (FDOE) has an open position that is responsible for executing the following functions:

General Responsibilities:

• This position is responsible for providing daily direct customer service through the Educator Certification Contact Center from 8:00 a.m. to 5:00 p.m.
• This position requires ongoing training for the comprehension of Florida certification laws and rules to support applicants and stakeholders by phone and email.
• This position requires independent work in a fast-paced environment.

SPECIFIC RESPONSIBILITIES:

• Provide and explain information regarding all aspects of the certification process through the Educator Certification Contact Center.
• Provide certification forms and materials in response to telephone and electronic mail requests from the public.
• Provide accurate responses to electronic mail and certificate verification requests from the public and government agencies.
• Provide additional administrative and clerical assistance to the communications unit and BEC personnel liaison as needed.

In this position, the candidate will perform administrative duties for the Communications Unit which requires independent judgment, strong verbal and written communication skills, and exceptional customer service. The Bureau of Educator Certification (BEC) has an open position that is responsible for executing the following functions:

• The employee must be productive under tight timeframes, balance multiple and competing priorities and maintain goal-directed behavior and performance sometimes under stressful conditions.
• The employee must interact courteously with others.
• The employee’s performance and behavior must demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of the team.
• Attendance is an essential function of this position