DESCRIPTION

Position Description
Position Title:
Maintenance Tech
Job Number:
Reports To:
Chief Engineer or General Manager
Department:
High Rise
FLSA Status:
Non-Exempt
Last Updated:
December 29, 2016
The Company
Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America’s foremost property management firm. We’re all about our associates, and as we continue to grow, we’re looking for even more quality people who share our dedication to doing what’s right, improving residents’ quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we want to get to know you!
FirstService Residential is the leading property management company in North America with a rock solid company retention rate of 95%. We provide full-service, professional association management services to thousands of properties and residential units across the United States and Canada.
Through our offices across North America, FirstService Residential offers local market leadership, combined with a broad range of services and the unmatched resources of the industry leader. Our full service residential property management services are enhanced by proprietary technology systems, specialized product expertise and combined buying programs to deliver best in-class management services.
Headquartered in Toronto, Canada, FirstService Residential employs more than 15,000 associates driving local market expertise and living our mission to deliver exceptional service and solutions that enhance the value of every property and the lifestyle of every resident in the communities we manage.
Job Responsibilities
The Maintenance Tech is a key member of the facilities maintenance team and is responsible for performing all necessary maintenance for the property. The incumbent will provide superior customer service, possess detailed knowledge of company policy and procedures, and perform essential functions as they relate to maintenance and accessibility of the property.

Essential Duties & Responsibilities

• Performs or assists with general appliance repairs, carpet repairs, and minor A/C and electrical repairs.
• Perform or assist with carpentry work, painting, and plumbing duties as required.
• Participates in an ongoing property improvement plan and preventative maintenance program.
• Perform or assist in all building repairs such as installing appliance, electrical fixtures, re-key deadbolts, etc.
• Adheres to and complies with OSHA and company safety policies, rules, and wears personal protective equipment (PPE) as necessary.

Additional Duties & Responsibilities

• Practice and adhere to FirstService Residential Global Service Standards and respond to all calls by the end of the next business day.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Reasonable and predictable attendance.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• Notify supervision of unusual equipment or operating problems and the need
• for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.

Education & Experience
High School diploma or equivalency preferred. College level course in business or hospitality preferred.

Knowledge, Skills & Proficiencies

• Two (2) to three (3) years of industry experience preferred with knowledge of general maintenance, make ready procedures, pool maintenance, and general ground care.
• Basic command of Microsoft Office, information system hardware/software is preferred.

Tools & Equipment Used
General hand tools, electric power tools, appliance dolly, ladders including extension ladder, A/C cleaning chemicals, paint sprayer, and shampoo machine.

Physical Requirements / Working Environment

• Ability to lift up to 50 lbs.
• Ability to crawl in small and tight spaces.
• Ability to work in different environmental working conditions( i.e. heat, cold, wind, rain)
• Ability to walk and climb stairs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.
Travel
None
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all- inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
I acknowledge that I have read this document and that it was discussed with me today. I
understand the contents and acknowledge that I received a copy.

Essential Duties & Responsibilities

• Performs or assists with general appliance repairs, carpet repairs, and minor A/C and electrical repairs.
• Perform or assist with carpentry work, painting, and plumbing duties as required.
• Participates in an ongoing property improvement plan and preventative maintenance program.
• Perform or assist in all building repairs such as installing appliance, electrical fixtures, re-key deadbolts, etc.
• Adheres to and complies with OSHA and company safety policies, rules, and wears personal protective equipment (PPE) as necessary

Additional Duties & Responsibilities

• Practice and adhere to FirstService Residential Global Service Standards and respond to all calls by the end of the next business day.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Reasonable and predictable attendance.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• Notify supervision of unusual equipment or operating problems and the need
• for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines