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JOB SUMMARY:

The Staff Business Systems Administrator is a senior technical and strategic leader responsible for the performance, scalability, and evolution of GTM systems—primarily Salesforce, but also including platforms like NetSuite, Marketo, Outreach, and others. This role blends hands-on administration with long-term architectural planning, platform governance, and cross-functional leadership.
As the most senior system operator in the GTM tech stack, you will own system-wide architecture and daily operations while partnering with RevOps, IT, and business stakeholders to deliver integrated, secure, and future-ready solutions. You will influence roadmap planning, ensure compliance and data integrity, and guide the organization in adopting AI-powered technologies to drive automation, insights, and scale. This role is recognized internally as a subject matter expert and provides mentorship to junior team members.

REQUIREMENTS AND PREFERRED EXPERIENCE:

• Minimum of 9 years of relevant experience in systems administration, including a minimum of 4 years of Salesforce platform leadership and architecture.
• Deep expertise in Salesforce declarative tools (Flows, Permission Sets, Custom Objects, etc.).
• Demonstrated platform ownership of at least one additional GTM system (e.g., NetSuite, Outreach, Marketo, Jira).
• Hands-on experience with integration tools (Workato, Snaplogic, Mulesoft, etc).
• Salesforce Administrator Certification (Advanced Admin or Architect track preferred).

Strong experience with SaaS security management, SSO (Okta), compliance, and data governance.

• Proven ability to resolve complex, cross-platform technical issues independently.
• Experience scaling systems in high-growth SaaS environments preferred.
• Familiarity with Agile processes, backlog grooming, sprint planning, and release coordination preferred.
• Prior experience enabling or integrating AI features into business systems preferred.
• Experience mentoring or leading technical teams within systems or operations functions preferred.

Ability to influence stakeholders and shape system strategies aligned with business goals preferred.

• Lead architectural design, governance, and long-term planning across Salesforce (Sales Cloud, CPQ, Service Cloud) and related GTM platforms.
• Co-own GTM systems roadmap in collaboration with RevOps, IT, and executive leadership.

Serve as a trusted advisor on enterprise architecture decisions and platform scalability.

• Establish standards and best practices for declarative automation, configuration, and platform usage across systems.
• Manage system health, performance, and long-term scalability in complex, integrated environments.
• Lead issue resolution and daily operations for NetSuite, Outreach, Marketo, Rocketlane, Jira, and other GTM applications.
• Champion data quality, consistency, and operational reliability across platforms.
• Manage roles, profiles, permission sets, and system access across GTM applications.
• Ensure platforms comply with InfoSec, SSO (Okta), and privacy requirements.
• Design and implement process automation using Salesforce Flows, validation rules, workflow automation, and optimization tools across the GTM stack.
• Collaborate with integration engineers and architects to design and troubleshoot data flows and integrations (Workato, APIs).
• Ensure data integrity and cross-platform interoperability in workflows.
• Lead efforts to embed generative AI (OpenAI, Gong, Salesforce Einstein, etc.) into GTM systems.
• Identify opportunities to automate processes, surface insights, and enhance user experiences through AI capabilities.
• Provide mentorship to junior admins and business analysts.
• Build internal documentation, training guides, and onboarding materials to support scale and system enablement.
• Lead sandbox management, Salesforce release testing, and production deployments in coordination with sprint cycles and change control.