Staff Consultant (Performance Engineeering) at ServiceNow

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Performance Engineering, Technical Support, AI Integration, Troubleshooting, Relational Databases, Java, Scripting Languages, Unix/Linux, Web Applications, Database Tuning, Customer Service, Communication Skills, Networking, System Administration, Object Oriented Programming, Web Services, Data Extraction

Industry

Software Development

Description

Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionWhat you get to do in this role:The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills.
The Performance Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed. QualificationsTo be successful in this role you have:Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.Demonstrated ability to troubleshoot difficult technical issuesStrong Experience with relational databases (e.g. MySQL, Oracle)Java experienceExperience in one (or more) scripting languages:
JavaScript, Python, Perl, Unix Shell, Windows Shell)Advanced Unix/Linux experienceWorking knowledge of the components in a web applications stack.Experience diagnosing performance degradation (e.g. explain plans, database tuning)Experience working well in a team environment while also being able to work productively while unsupervisedStrong personal commitment to quality and customer serviceExcellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problemsAbility to work with high-value customer administrators and developersExcellent time management skillsConsistent ability to work evenings and weekendsUnderstanding of basic networking and system administrationDesired SkillsThe following additional skills are preferred but not required:Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTMLAdvanced object oriented programming skills (Java strongly preferred).Deep understanding of JavaScriptDemonstrated proficiency with the following Technical SkillsWeb Services (consuming or providing) (SOAP, REST)Data Extraction Technologies (e.g. JDBC, ODBC)Any bi-directional, automated integration between two systemsTCP/IP, Networking knowledgeExperience with SplunkUnderstanding of Simple Network Management Protocol (SNMP)Understanding of remote administration via SSH, SNMP, WMI, PowershellExperience in any of the technologies on this list: http://wiki.service-now.com/index.php?title=List_of_Available_IntegrationsStrong Familiarity with Eclipse IDEA fundamental understanding of ITSM, ITIL, and/or CMDB JV20Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible

Responsibilities

The Performance Support Engineer will manage and resolve challenging issues for the ServiceNow Technical Support team, focusing on performance and instance availability. This role includes mentoring junior team members and requires strong interpersonal and technical skills.