Staff Consultant- Production Support at Oracle Risk Management Services

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

21 Feb, 26

Salary

0.0

Posted On

23 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Support, PL/SQL, Unix, Unix Shell Scripting, CI/CD Pipelines, Azure DevOps, Problem-Solving, Debugging, Production Upgrades, ITIL Processes, SLA/OLA Frameworks, Communication, Analytical Skills, Customer Service, Disaster Recovery, Documentation

Industry

IT Services and IT Consulting

Description

About Oracle FSGIU - Finergy The Finergy division within Oracle FSGIU is dedicated to the Banking, Financial Services, and Insurance (BFSI) sector. We offer deep industry knowledge and expertise to address the complex financial needs of our clients. With proven methodologies that accelerate deployment and personalization tools that create loyal customers, Finergy has established itself as a leading provider of end-to-end banking solutions. Our single platform for a wide range of banking services enhances operational efficiency, and our expert consulting services ensure technology aligns with our clients' business goals. Key Responsibilities Monitor environment health and ensure system readiness through regular checks and proactive maintenance. Manage incidents and service requests — acknowledge, investigate, and resolve within SLA/OLA timelines. Perform release management and deployment activities for applications on cloud platforms. Conduct root cause analysis and apply remediation using standard and certified procedures. Collaborate with partner teams to manage capacity and coordinate scaling as required. Maintain accurate documentation of incidents, resolutions, and standard operating procedures. Participate in Disaster Recovery (DR) testing and application recycle/service restarts. Partner with Dev and L2 teams to standardize knowledge and streamline L1 remediation processes. Mandatory 4–6 years of hands-on experience in application support within the banking domain. Strong technical proficiency in PL/SQL, Unix, and Unix Shell Scripting. Experience managing CI/CD pipelines using Azure DevOps or equivalent. Proven problem-solving and debugging expertise. Ability to independently apply production upgrades and manage deployments. Strong understanding of ITIL processes; ITIL Foundation Certification preferred. Experience supporting applications within defined SLA/OLA frameworks. Willingness to work in a 24x7 rotational support model, including weekends. Excellent communication, analytical, and customer service orientation.

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Responsibilities

The Staff Consultant will monitor environment health and manage incidents and service requests to ensure system readiness. They will also perform release management and collaborate with partner teams for capacity management.