Staff Customer Engineer at Palo Alto Networks

Tel Aviv, Tel-Aviv District, Israel -

Full Time

Start Date

Immediate

Expiry Date

08 Aug, 26

Salary

0.0

Posted On

10 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Software Engineering, System Troubleshooting, Product Architecture, Technical Support, Pre-sales Engineering, Customer Success, Root Cause Analysis, Technical Documentation, Triage, Deployment, Scalability, Communication Skills

Industry

Computer and Network Security

Description

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Summary We are looking for a highly technical and customer-focused Staff Customer Engineer to join the Koi team. This role operates at the intersection of engineering, support, and pre-sales, and is critical to scaling Koi across Palo Alto Networks. As a Staff Customer Engineer, you will sit closely with the Koi engineering team and develop deep expertise in Koi’s architecture, capabilities, and roadmap. You will enable Domain Consultants (DCs) to effectively run Proof of Value (POV) engagements, and empower support teams to deliver high-quality service to customers using Koi. Key Responsibilities Act as a technical bridge between Koi engineering and Palo Alto customer-facing teams Develop deep expertise in Koi’s product, architecture, and internal systems Enable Domain Consultants (DCs) to successfully run POVs, including deployment, troubleshooting, and demonstrating value to customers Support Palo Alto support teams in diagnosing and resolving customer issues Build internal tools and systems that allow DCs and support teams to answer questions and perform initial triage independently Improve scalability by reducing dependency on engineering for routine support and POV-related issues Own or lead triage of the most complex and high-impact customer issues Partner with engineering to identify root causes and drive long-term fixes Identify recurring friction points in POVs and customer deployments, and work to eliminate them Contribute to internal documentation, troubleshooting guides, and playbooks Impact Increase success rate and quality of POVs led by Domain Consultants Improve customer onboarding and time-to-value for Koi Reduce escalation load on engineering teams Improve overall customer experience and product reliability Qualifications Strong software engineering background with deep system-level understanding Experience troubleshooting complex systems in real-world customer environments Ability to quickly understand new architectures and debug unfamiliar systems Experience working with pre-sales, field engineering, or customer success teams Strong communication skills, with the ability to guide both technical and semi-technical stakeholders A builder mindset, with a focus on creating scalable tools and processes rather than one-off fixes Qualifications Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position. Please use this form to provide us with information that will help direct your request and find your data in all of our systems

Responsibilities

Act as a technical bridge between engineering and customer-facing teams to scale the Koi product. Responsibilities include enabling Domain Consultants for Proof of Value engagements and resolving complex customer technical issues.