tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience.
We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: https://bit.ly/hsptblhndbk
Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself: https://bit.ly/hptwn
Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries.

REQUIREMENTS

For this position, we are looking to recruit someone in a North American time zone (for example based anywhere in the USA).

If you’re hesitant to apply for this position because you feel that you don’t meet this list of qualifications fully, don’t worry! We still want to hear from you.

• Significant (7+ years) experience in customer-facing roles, especially in SaaS.
• Excellence (and a genuine fun!) in frontline customer support with consistent high performance.
• Advanced troubleshooting abilities for complex technical issues.
• Experience balancing daily support responsibilities with strategic initiatives.
• Proven ability to take ownership of strategic initiatives that improve the team and customer experience, such as optimizing workflows, enhancing support processes, or improving documentation.
• Experience mentoring team members and driving knowledge sharing, for example by running product trainings, shadowing sessions, peer reviews, or onboarding sessions.
• Very special kudos if you are an Airbnb host or have been working with a short-term rental business.

Please refer the Job description for details