WHO WE ARE:

Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

THE ROLE:

We’re hiring a Staff Data Scientist to join the team dedicated to building out SoFi’s crypto products and services. Recent developments made a path for SoFi to begin to re-enter the space and expand on our product offerings with intuitive, secure and fully featured products across crypto Investing, Transfers, Payments, Custody and beyond.
Success in this role hinges on your technical aptitude, quantitative abilities, and business acumen: you know how to plow through data with SQL/Python/Tableau, surface insights using math/statistics/ML techniques, and measure the business impact using efficiency/conversion/profit metrics. You treat stakeholders as a partnership – you are there at each step of the way and you know that we only succeed if we succeed together.

WHAT YOU’LL DO:

• Work with amazing product and business managers to identify strategic opportunities, measure KPIs to craft compelling stories, make data-driven recommendations, and drive informed actions.
• Own end-to-end product analytics workflow including formulating success metrics, socializing them across the organization, and creating dashboards/reports.
• Act as a curator of data by defining, instrumenting, and tracking necessary analytics of our products by working cross functionally with engineering and product teams.
• Analyze and present customer behavior metrics, including funnel conversion, user churn, feature engagement, lifetime value (LTV), and cross-sell. You’ll partner with product and marketing to design and execute A/B tests to improve these metrics.
• Working with seasoned business leaders to support the launch of new products within the Crypto space.
• Build exploratory & predictive models to help decision makers understand customer behaviors and segmentation
• Build foundational resources for RAG based querying approaches that are powered by an LLM
• Advance the team’s capability to use Generative AI to build self serve tools & customer facing chat interfaces.
• Architect and implement scalable AI solutions on cloud platforms like AWS.
• You stay focused on what’s best for the company – sometimes that requires being flexible, other times it requires being steadfast.