STAFF DATABASE DEVELOPER

Zendesk is seeking a Staff Database Developer to help with our growing database environment. This role is key to help maintain the high reliability and performance of our applications. We have many sharded databases and an environment which is constantly growing. We are looking for a hardworking and experienced DBA with a drive for consistency and reliability, expert knowledge in database administration and scripting, and a great temperament to fit into the team.

BASIC QUALIFICATIONS

• 8+ years of experience in managing data environments, including architecture, replication, sharding, monitoring, troubleshooting and backups.
• Experience with automation and use of a scripting language (such as Bash, Perl, Python, Ruby, Go)
• Experience with SQL and stored routines
• Ability to be part of DBA team on-call (when on rotation)

PREFERRED QUALIFICATIONS

• Knowledge of cloud data solutions and infrastructure provisioning tools.
• Experience with databases such as Aurora MySQL, PostgreSQL, MongoDB, Clickhouse, or DynamoDB
• Experience with managing complex data environments and addressing performance challenges.
• Experience with AI tools for database performance, monitoring, or automation is a plus.
• Familiarity with containerization and orchestration tools.
• Problem-solving skills and algorithmic thinking.
• Multi-functionally in many areas without being constrained by your job function
• Good communication skills
• Collaborative, upbeat work ethic where you are expected to take ownership, and have fun

QUALIFICATIONS DE BASE :

• 8+ années d’expérience dans la gestion d’environnements de données, incluant l’architecture, la réplication, le partitionnement, la surveillance, le dépannage et les sauvegardes
• Expérience en automatisation et utilisation d’un langage de script (tel que Bash, Perl, Python, Ruby, Go)
• Expérience avec SQL et les procédures stockées
• Capacité à participer aux astreintes de l’équipe DBA (selon la rotation)

QUALIFICATIONS PRÉFÉRÉES :

• Connaissance des solutions de données infonuagiques et des outils de provisionnement d’infrastructure
• Expérience avec des bases de données telles qu’Aurora MySQL, PostgreSQL, MongoDB, Clickhouse ou DynamoDB
• Expérience dans la gestion d’environnements de données complexes et dans la résolution de défis de performance
• Expérience avec des outils d’IA pour la performance, la surveillance ou l’automatisation des bases de données (atout)
• Familiarité avec les outils de conteneurisation et d’orchestration
• Compétences en résolution de problèmes et en pensée algorithmique
• Polyvalent·e et capable de contribuer dans plusieurs domaines
• Bonnes compétences en communication
• Esprit collaboratif et positif, où l’on s’attend à ce que vous preniez des initiatives et que vous preniez plaisir à le faire
  Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

THE INTELLIGENT HEART OF CUSTOMER EXPERIENCE

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request

WHAT YOU GET TO DO EVERY DAY:

• Work closely with the development/engineering teams based in all the regions Zendesk has presence
• Perform regular database schema changes with no downtime
• Create new Aurora databases to support customer data growth
• Solve performance issues and suggest optimizations
• Automate recurring DBA tasks
• Be part of DBA team on-call (when on on-call rotation)
• Monitor database environment to maintain high availability and proactively identify and tackle issues
• Work with and educate our Engineering teams to make good schema design choices and write efficient queries
• Supervise and improve our backup solution to ensure that our customers’ data is always secure