Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
We are seeking a Senior Database Systems Support Engineer with deep expertise in PostgreSQL, MariaDB, MySQL, and Oracle databases to support our ServiceNow platform. This role demands a motivated and experienced professional with a strong understanding of core database concepts and architecture, and practical troubleshooting skills. The ideal candidate has hands-on experience across operating systems, storage systems, and performance tuning.

WHAT YOU GET TO DO IN THIS ROLE

You will be working closely with customers and cross-functional teams to resolve complex database and application-related issues, run benchmarking tests, and produce clear technical documentation.
Qualifications

TO BE SUCCESSFUL IN THIS ROLE YOU HAVE:

• 6+ years of hands-on experience in database support and administration.
• Expertise in PostgreSQL, MariaDB, MySQL, and Oracle environments.
• Deep understanding of database internals, high availability, replication, backup and recovery, partitioning, and indexing.
• Strong familiarity with Linux/Unix operating systems and storage systems (e.g., SAN, NAS, file systems).
• Proven experience in performance tuning and benchmarking of database systems.
• Ability to write clear and concise documentation including run books, troubleshooting guides, and best practices.
• Excellent communication and interpersonal skills with the ability to deliver technical content effectively to both technical and non-technical audiences.
• Self-starter with strong problem-solving skills and the ability to work independently or as part of a team.