Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
We are seeking a Senior Database Systems Support Engineer with deep expertise in PostgreSQL, MariaDB, MySQL, Oracle, and programming. This role demands a motivated and experienced professional with a strong understanding of core database concepts and architecture, practical troubleshooting skills. The ideal candidate has hands-on experience across operating systems, storage systems, and performance tuning. You will be working closely with customers and cross-functional teams to resolve complex database and application-related issues, run benchmarking tests, and produce clear technical documentation and presentations.

REQUIRED QUALIFICATIONS

• 5+ years of hands-on experience in database support and administration.
• Expertise in PostgreSQL, MariaDB, MySQL, and Oracle environments.
• Deep understanding of database internals, high availability, replication, backup and recovery, partitioning, and indexing.
• Practical coding experience with Python, Perl, JavaScript, and Shell.
• Strong familiarity with Linux/Unix operating systems and storage systems (e.g., SAN, NAS, file systems).
• Proven experience in performance tuning and benchmarking of database systems.
• Ability to write and present clear, concise technical documentation and deliver impactful technical presentations.
• Excellent communication and interpersonal skills.
• Self-starter with strong problem-solving skills and the ability to work independently or as part of a team

PREFERRED QUALIFICATIONS

• Experience working in customer-facing roles or support environments.
• Experience with ServiceNow workflow architecture and development.
• Familiarity with cloud database deployments (AWS RDS, Azure Database Services, etc.).
• Knowledge of monitoring tools and database observability platforms.
• Present technical content effectively to both technical and non-technical audiences.

• Provide expert-level support for PostgreSQL, MariaDB, MySQL, and Oracle database systems.
• Troubleshoot and resolve complex database issues involving performance, availability, and data integrity.
• Maintain and enhance WF code to support automation in the cloud.
• Collaborate directly with customers to understand their environments and provide solutions tailored to their needs.
• Design and execute benchmark tests to evaluate and optimize database performance.
• Develop and maintain robust technical documentation, including runbooks, troubleshooting guides, and best practices.
• Present technical content effectively to both technical and non-technical audiences.
  Qualifications