YOUR MISSION

At Parloa, our Engineering teams are united by a shared passion for crafting innovative solutions that are not only powerful but also intuitive and accessible. We are relentless in our pursuit to enhance the scalability, reliability, and performance of our systems, empowering both our customers and our fellow engineers to achieve more.
As a Staff Software Engineer within our Agent-Runtime domain, you will play a pivotal role in shaping the technical strategy and driving our mission to transform the contact center industry. You’ll be entrusted with the design, development, and maintenance of mission-critical backend services—systems that serve as the backbone of Parloa’s success.
This is a unique opportunity to work within a highly collaborative, cross-functional environment that celebrates diversity of thought, encourages creative problem-solving, and champions innovation at every level. Your expertise will have a direct impact on the evolution of our platform, making a tangible difference in the daily experiences of our users worldwide.
If you are eager to lead by example, inspire others, and push the boundaries of what’s possible in conversational AI, we invite you to join us on our journey to redefine the future of customer interaction.
You will work closely with Jürgen and Ciaran to build the Agent Runtime.

WHY PARLOA?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Shape and Drive the Technical Vision: Define, communicate, and execute the technical roadmap for the Agent-Runtime domain, ensuring alignment with Parloa’s strategic objectives.
• Influence Architectural Excellence: Make and guide key architectural decisions, setting standards for scalability, security, and reliability across critical backend services.
• Champion Engineering Efficiency and Quality: Lead initiatives to optimize development workflows, improve system performance, and support sustainable growth.
• Lead by Example: Act as a technical leader within the team and organization, fostering a culture of continuous improvement, learning, and high performance.
• Bridge Technical Gaps: Proactively identify, analyze, and resolve gaps or inefficiencies in technical solutions and processes, collaborating across teams when needed.
• Advocate for Best Practices: Promote and enforce best practices in software design, testing, security, and operational excellence throughout the engineering lifecycle.
• Partner Cross-Functionally: Collaborate closely with Product, Infrastructure, and other teams to deliver resilient, observable, and high-performing systems.
• Own Service Quality: Define, monitor, and maintain Service Level Objectives (SLOs), ensuring exceptional service availability and reliability.
• Mentor and Grow Talent: Coach, mentor, and support engineers at all levels, sharing knowledge, driving technical discussions, and nurturing a growth mindset within the organization.
• Cultivate an Innovative Culture: Encourage experimentation, embrace diverse perspectives, and foster an environment where creativity and innovation thrive.
  Our Tech stack: Microsoft Azure, React/Redux, TypeScript, NodeJS, Python, FastAPI, Inversify, NestJS, Jest, Kubernetes, Docker, MongoDB, Redis