LearnUpon is looking for a Staff Site Reliability Engineer to join our team in Dublin, Ireland. This is a flex role, working 1 day per week from LearnUpon’s Dublin office.
LearnUpon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their unique learning goals — all through a single, powerful solution.
With offices in Dublin (our HQ), Belgrade, Philadelphia, Salt Lake City and Sydney, we are a global team with lots of diverse cultures, backgrounds, and experiences that puts our customers’ experience at the heart of everything we do. Our culture fosters an open, collaborative and supportive environment where our accomplishments are celebrated and encouraged. We’re always striving for the best solution (not the easy one). We’re proud of our success and we’re humble and hungry to achieve more.
You will be part of the SRE Team, which sits within LearnUpon’s Engineering group. We are a small team focused on developing and supporting our cloud infrastructure and app services, to ensure platform scalability and site uptime. Our flagship product is coded predominantly in Ruby on Rails, with data managed through a common mix of current SaaS back-end technologies including AWS backed services. We also use local containerised development environments. However, we are not bound to our tech stack. We prefer choosing the right technology for the right problem so you’ll have plenty of space to grow your skills. We are key consultants for the entire company on matters of infrastructure feasibility.

WHAT SKILLS DO I NEED?

• 7+ years of experience in a software or Ops role
• 5+ years of cloud engineering experience, with at least 2 years experience with AWS
• Experience in designing and implementing Observability tech stacks
• Have championed the benefits of Observability to Engineering teams
• Can architect the design of SLO/SLI implementation that balances the needs of different teams
• Familiar with cost analysis of Observability metrics gathering, Engineering effort, and tooling
• Experience building and supporting large-scale distributed systems that back a consumer app or website with associated requirements of performance, security and disaster recovery
• Experience deploying Microservice environments, using containerisation technologies such as Kubernetes, Docker
• Experience with implementing IaaC (e.g. CloudFormation, Terraform etc.), automation tooling (e.g. Puppet, Ansible etc.), CI/CD (e.g. Jenkins, Travis CI, GitLab etc.)
• Able to effectively communicate technical ideas to and collaborate with both technical and non-technical peers
• Experience with database scaling would be a strong plus
  Don’t worry if you don’t tick every box in order to apply, we’re always happy to review applications and take all experience into consideration. We do our best to provide feedback where we can!

Not required but considered a big plus

• Certification in AWS, any PaaS, and/or related technologies

• Identifying opportunities to improve and scale our infrastructure for performance, observability, maintainability, and cost, by creating innovative solutions
• Leading our efforts to build an observability function that incorporates application metrics, application transaction tracking, and event log management
• Driving the processes to maintain resilient, scalable and cost-effective infrastructure
• Working with other Engineering teams to provide infrastructure solutions that meet their ongoing requirements
• Building tools focused on measuring, monitoring and alerting, with an eye towards self-service in order to promote Engineers’ ownership of observability
• Reacting quickly to changing customer and business needs
• Participate in on-call rota
• Mentoring junior talen