Staff Firmware Engineer (Technical customer support)

at  Synopsys

Join a team of cross-functional, world-class SerDes developers encompassing digital, analog, firmware and system design engineers. The position offers an excellent opportunity to work with an expert team of engineers responsible for delivering high-end mixed-signal designs from specification development to prototype test-chips and state-of-the-art IP products.
We’re looking for an experienced FW developer with a strong interest for a customer-facing role. As products reach maturity and are shipped to customers, you will be the first line of response to customer-sourced incidents and requests, taking on the role of a technical point of contact for specific customers. You will play a fundamental part to quickly and proactively react to customer-raised incidents and requests.
As part of the firmware team, you will be involved throughout the entire firmware development life cycle and exposed to the entire FW design, processes and flows.

KEY QUALIFICATIONS:

• BSEE or MSEE preferably in Computer Science or Electrical Engineering.
• Proficiency with the C programming language
• Good knowledge of build systems based on GNU make
• Familiarity with HW design languages (preferably: Verilog)
• Relevant experience with the development of bare-metal embedded firmware
• Experience with customer-facing roles

SOFT SKILLS

You will be successful in this role if:

• You are eager to learn the product from top to bottom
• You possess outstanding analytical skills
• You can find the ultimate root causes of problems by back tracing long chains of cause-effect events
• You are well organized and able to maintain prioritized threads of activities
• You are willing to take responsibilities and want to grow your career in a fast-paced environment.

At Synopsys, we’re at the heart of the innovations that change the way we work and play. Self-driving cars. Artificial Intelligence. The cloud. 5G. The Internet of Things. These breakthroughs are ushering in the Era of Smart Everything. And we’re powering it all with the world’s most advanced technologies for chip design and software security. If you share our passion for innovation, we want to meet you.
Our Silicon IP business is all about integrating more capabilities into an SoC—faster. We offer the world’s broadest portfolio of silicon IP—predesigned blocks of logic, memory, interfaces, analog, security, and embedded processors. All to help customers integrate more capabilities. Meet unique performance, power, and size requirements of their target applications. And get differentiated products to market quickly with reduced risk

MAIN RESPONSIBILITIES:

In this role you will:

• Collect all the relevant information regarding the context and the nature of the detected anomalies
• Translate the observed anomalies in the context of the product HW and FW design
• When applicable, design and test hotfixes to be delivered to customers as quickly as possible
• Cooperate with other FW team members to design and test anomaly fixes
• Effectively communicate with customers to collect the relevant information and to understand their business impact
• Assess criticality, update priorities, create and execute response plans for every detected anomaly
• Provide feedback to customers about the identified response plan

You will be successful in this role if:

• You are eager to learn the product from top to bottom
• You possess outstanding analytical skills
• You can find the ultimate root causes of problems by back tracing long chains of cause-effect events
• You are well organized and able to maintain prioritized threads of activities
• You are willing to take responsibilities and want to grow your career in a fast-paced environment