JOB DESCRIPTION

As a Staff Frontend Engineer , you’ll be a key technical leader, playing a pivotal role in shaping the future of the Zendesk AI Agents platform. We’re looking for an experienced engineer who not only excels at building exceptional user experiences but also has a passion for empowering and elevating the entire team. Your work will be critical in fundamentally changing how people work in customer service, and you’ll be instrumental in establishing/contributing to the technical foundation for our next generation of products.

ABOUT ZENDESK

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.
Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk’s Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

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THE INTELLIGENT HEART OF CUSTOMER EXPERIENCE

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request

WHAT YOU WILL BE DOING:

• Architectural Leadership: You’ll be responsible for designing and driving the implementation of scalable, modular, and maintainable frontend architecture. This includes setting the standards for our codebase, from code-changes and testing to CI/CD and deployment, to ensure a solid and reliable foundation.
• Mentorship and Team Enablement: As a senior leader, you’ll provide technical guidance and mentorship to other engineers, helping them grow their skills and careers. You’ll be a strong advocate for best practices, fostering a culture of technical excellence and a testing-first mindset across the team.
• Strategic Planning: You’ll work closely with product managers, designers, and other technical leaders to define the long-term technical roadmap for the frontend. You’ll proactively identify opportunities for innovation, performance improvements, and reduced code complexity.
• Hands-on Development: You will maintain and develop the Zendesk AI Agents platform using TypeScript, React, and other state-of-the-art libraries. You’ll build user-friendly applications that help our clients design conversations and automate workflows, all while leading by example with clean, well-tested code.
• Cross-Functional Collaboration: You will be the go-to expert for frontend technology, collaborating with backend and wider technical teams to ensure seamless integration and a holistic approach to building new product features.

WHAT YOU BRING TO THE ROLE

• You are a highly experienced engineer with a deep understanding of frontend architecture and the Web Standards. You have a proven track record of designing and implementing complex, scalable frontend systems.
• You have strong technical leadership skills and enjoy mentoring others. You are a natural teacher who loves to share knowledge, helping to build a more capable and confident engineering team.
• You have a deep understanding of software engineering best practices and a commitment to quality. Writing tests is second nature to you, and you are skilled at promoting a strong testing culture.
• You are an expert in TypeScript and React (or similar frameworks like Angular or Vue). You are proficient in identifying and resolving performance bottlenecks and have a strong understanding of how to build performant web applications.
• You have a product-first mindset and take pride in delivering elegant, effective solutions to complex problems. You understand that great engineering serves the end-user.
• Experience with micro-frontends, server-side rendering, and large-scale infrastructure is a significant plus.
• You are a clear and proactive communicator with a high proficiency in English, and you are skilled at giving and receiving constructive feedback to drive growth for yourself and others.