Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

WHAT SKILLS DO I NEED?

• 8+ years of professional experience building high-quality web applications, including impact at scale.
• Deep expertise in JavaScript, React, TypeScript, and modern frontend tooling, with a track record of influencing architectural direction.
• Strong foundation in web fundamentals (HTML, CSS, performance, accessibility) and the ability to teach and advocate for them.
• Strong track record of enabling other engineers or product teams, through frameworks, tooling, or architectural decisions.
• Experience leading initiatives, shaping technical strategy, and driving alignment across multiple stakeholders.
• Proven ability to deliver on ambiguous, high-stakes projects, balancing speed, quality, and long-term maintainability.
• A product mindset: you understand the importance of velocity, usability, and customer impact when making engineering decisions.

Please refer the Job description for details