Staff Inbound Product Manager - Manufacturing BU at ServiceNow

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

0.0

Posted On

03 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, AI Integration, Enterprise SaaS, Customer Engagement, Collaboration, Communication, Roadmap Development, Feature Planning, Release Management, Market Trends, Manufacturing Industry Knowledge, Generative AI, Problem Solving, Workflow Automation, Customer Feedback, Presentation Skills

Industry

Software Development

Description

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Team ServiceNow’s Manufacturing industry products team helps companies streamline sales, support, and service operations for their manufacturing businesses, and improve revenue and reduce costs while enhancing the customer experience. We are a team of experienced and passionate product managers who drive product vision, partner closely with customers to define customer needs, and collaborate to deliver innovative solutions. Role We are looking for a Staff Inbound Product Manager to help deliver AI-native manufacturing industry products from our Hyderabad office. In this role, you will be responsible for defining AI powered CPQ, customer service, and order to cash product capabilities, managing them from concept to delivery, and ensuring that they align with customer needs and market trends. You will work closely with engineers, designers, researchers, and cross-functional teams to build solutions for manufacturing customers. What you get to do in this role: Translate product strategy into product capabilities and roadmap and manage them through the product lifecycle. Collaborate with researchers and designers to define, validate, and test innovative product ideas. Engage with customers to gather feedback, validate concepts, and identify opportunities. Create feature plans, storyboards, and wireframes to communicate product requirements to design and development teams. Collaborate with engineering on release management, addressing risks and dependencies. Develop and maintain the product roadmap for short-term and long-term releases. Work with sales, marketing, services, and support teams to ensure successful product releases and adoption. Provide recommendations on pricing and packaging. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. A bachelor's degree in computer science, business, or a related field; an MBA is preferred 10+ years of experience with 5+ years in product management for Enterprise SaaS products. Deep knowledge of using generative and agentic AI to deliver AI-native experience. A proven track record of successfully launching and managing enterprise software products that resonate with users Strong understanding of and interest in working with automotive, heavy industrial, chemicals, CPG, and other manufacturing companies Excellent communication skills, with experience presenting to large audiences and executive leadership Experience working directly with customers, sales, and engineering teams in a global setting. The discipline to focus on high-impact activities (i.e., being good at saying "no" or "not now") Must enjoy working in a collaborative environment High energy, self-starter with a growth mindset. FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Responsibilities

The Staff Inbound Product Manager will define AI-powered product capabilities and manage them from concept to delivery. This role involves collaborating with cross-functional teams to build solutions that meet customer needs in the manufacturing sector.