STAFF IT SUPPORT TECHNICIAN

We are seeking a highly experienced and self-motivated Staff IT Support Analyst with a minimum of 15 years of hands-on experience in fast-paced IT Helpdesk and Desktop and Lab Support environments. In this critical role, you will provide comprehensive technical support to our global workforce across multiple locations, ensuring seamless IT operations for both in-office and remote users. You will be instrumental in maintaining a high standard of service, troubleshooting complex issues, and managing essential IT assets.

QUALIFICATIONS

• 15+ years of hands on IT Helpdesk & Desktop experience required
• Be able to communicate effectively in both verbal and written communications
• Must be confident in your technical abilities and be able to communicate effectively with a non-technical end user community
• High energy and ability to work independently in a very fast growth environment
• Deep understanding of business processes
• Extensive knowledge and hands-on experience with Microsoft and Apple operating systems, desktop/laptop deployment and imaging solutions, G-Suite and MS Office
• Comfortable wearing Personal Protective Equipment when required to support systems located in labs
• Ability to effectively and efficiently troubleshoot hardware and software issues
• Solid understanding of networking, and its use in a typical corporate environment (e.g. TCP/IP, DNS, DHCP, VPN)
• Excellent customer service skills
• Experience supporting mobile devices in a corporate setting
• Previous experience with a mid-sized (4000) person international company
• Self-sufficient, self-managed, self-motivated, must be effective working independently
• Ability to work within a team of technicians and support analysts
• Familiarity with IT Service Management and ITIL concepts and processes
• Must have good people skills, working directly with end users both in person and on the phone and zoom
• HDI Support Center Analyst or Desktop Support Technician certifications a plus
• ITIL Foundation Certification a plus