Staff NOC Analyst - Network Operations - 24/7 (5 - 8 yrs) at SonicWall

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network Operations, Incident Response, Monitoring, Troubleshooting, Cloud Platforms, Security Awareness, Runbook Execution, Backup Management, Communication, Documentation, Analytical Skills, Firewalls, VPNs, TCP/IP, DNS, DHCP

Industry

Computer and Network Security

Description

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter, LinkedIn, Facebook and Instagram. Role Summary: The Staff NOC Analyst serves as the first line of defense for enterprise infrastructure, ensuring the stability of networks, systems, and cloud platforms. This role focuses on real-time execution—monitoring, triage, and rapid incident resolution. The ideal candidate has strong technical troubleshooting skills and the ability to execute defined runbooks in a 24/7 operational environment. Key Responsibilities Monitoring & Incident Response (Core Operations) Real-Time Monitoring: Utilize tools (e.g., New Relic, Datadog, Prometheus/Grafana, or similar) to monitor network infrastructure, cloud platforms, and applications for performance, availability, and security alerts Triage & Resolution: Act as the first-line response to outages or degradations; perform initial troubleshooting and restore service whenever possible Alert Validation: Perform alert triage and validation to assess impact, ensuring noise reduction by filtering false positives Security Awareness: Detect operational symptoms of security incidents (e.g., unusual traffic) and escalate to the SOC according to established security protocols Routine Operations & Maintenance Runbook Execution: Execute step-by-step runbooks and Standard Operating Procedures (SOPs) to handle common incidents and routine tasks consistently Backup & Job Management: Monitor scheduled backups and batch processes, identifying stalled jobs and taking immediate corrective action Maintenance Support: Monitor system stability during maintenance windows and validate post-change system health to ensure no adverse impacts Routine Health Checks: Perform routine checks on servers, routers, and switches to ensure redundancy systems (failover, load balancers) are fully operational Communication & Documentation Ticket Management: Accurately document incident details, categorization, and resolution steps in the ticketing system Escalation: Identify complex problems that exceed Level 1 scope and escalate to senior engineers or specific teams (e.g., CloudOps/SRE) following defined processes Reporting: Assist in generating daily/weekly operational reports regarding network health and performance trends Qualifications & Experience Education: Bachelor’s degree in IT, Computer Science, or a related field Experience: 5+ years of experience in IT or Network Operations Technical Skills: Strong understanding of network protocols (TCP/IP, DNS, DHCP) Hands-on experience with monitoring tools (New Relic, Datadog, Prometheus/Grafana, or similar) Basic knowledge of firewalls, VPNs, and security principles Soft Skills: Strong analytical capabilities, troubleshooting skills, and the ability to work effectively in a high-pressure 24/7 shift environment Certifications: CCNA, Network+, or equivalent is highly preferred #LI-NR5 #LI-Hybrid SonicWall is an equal opportunity employer. We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law. At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries. Applicant Privacy Notice

Responsibilities

The Staff NOC Analyst is responsible for monitoring and incident response to ensure the stability of networks and systems. This includes real-time monitoring, triage, and executing runbooks for incident resolution.