Staff NOC Engineer at ChargePoint

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

0.0

Posted On

04 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Troubleshooting, Analytical Thinking, Linux CLI, Incident Management, Change Management, Problem Management, ITIL Framework, Hardware Diagnostics, Software Diagnostics, Technical Documentation, Account Management, Cross-functional Collaboration, CRM Tools, Power Electronics, EV Charging Protocols, Network Engineering

Industry

Electrical Equipment Manufacturing

Description

About Us With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality. Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market. At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us. Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come. Reports To NOC Delivery Manager What You Will Be Doing NOC Support Engineers will provide technical expertise in resolving and fixing the problems arising in the ChargePoint's array of Charging stations. You have to define and diagnose resolutions for the issues and drive resolution of charging stations faults, and systematically reduce critical outages and improve overall uptime of the Charging Stations. You will be analyzing, diagnosing, isolating and resolving problems and documenting your analysis in the case notes. You will also work collaboratively with other services teams. You learn and understand the various technological aspects of different models of the ChargePoint Charging stations and will handle the situation and drive towards faster resolution. You will work in a ITIL service lifecycle Framework and ensure MTTR and MTBF are achieved. You will Create technical documentation and make improvements to processes and procedures. Perform proactive preventative maintenance for both hardware and software. You will work in a Shift that spans 24 hours in various shift timings and you will work from the Office all 5 days of the week. What You Will Bring to ChargePoint Tenacious commitment to customer focused support Comfort with making complex decisions and excited by "thinking outside the box" Must have exceptional troubleshooting and advanced analytical thinking skills for complex issue resolution between hardware/software components Ability to accurately convey complex concepts in easily digestible communications both verbally and in writing Proven experience in driving initiatives, cross-functional collaborations, and holding others accountable to expectations Account management skills including investigating and understanding current and historical issues for specific accounts Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures Ability to work effectively and complete tasks/projects with minimal supervision Proactively identify areas of product improvement including design enhancements, failure analysis, and quality control Focuses and guides self in accomplishing work objectives Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivation Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed Requirements Minimum of 6 years in a technical support environment for complex hardware and software solutions Working experience, certifications, or bachelor’s degree in technical field The ideal candidate should be from any of the following experience - Network engineer - Systems engineer – Linux, Unix or Windows engineer - Backup or Storage engineer - Electrical or Electronics engineer - Technical Support engineer who has ability to understand and diagnose the technical aspect in any technological domains. The ideal candidate should have previous exposure and working knowledge into CLI interface of more or more flavors of Linux (ex: RedHat, Ubuntu etc). The candidate can also have working experience in Unix. The ideal candidate is well versed in Industry standards practices and solutions. The candidate should have good exposure and understanding of the Operational processes of Incident Management, Change Management and Problem Management. Understand the ITIL or any other operations Service lifecycle frameworks or Project management or quality frameworks. Desirable to have candidates with well versed knowledge in Microsoft Word, Excel and Powerpoint. Its desirable if the candidate has knowledge on Power distribution and/or power electronics fundamentals, familiarity with AC/DC EV charging protocols: CCS, CHAdeMO, J1772 etc. The candidate should be an excellent communicator with skills in Documentation and creating knowledge articles. Desirable to have worked in CRM tools like Salesforce, Servicenow, Jira etc. Location Bangalore, India We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. If there is a match between your experiences/skills and the Company needs, we will contact you directly. ChargePoint is committed to fostering an inclusive workplace that welcomes and supports all qualified individuals. In alignment with this commitment, we ensure that persons with disabilities are provided with reasonable accommodations throughout the employment process. If you need a reasonable accommodation to participate in the application or interview process, to perform essential job functions, or to access any other benefits and privileges of employment, please contact us at accommodations@chargepoint.com. ChargePoint is an equal opportunity employer. Applicants only - Recruiting agencies do not contact.

Responsibilities

Provide technical expertise to diagnose and resolve faults in ChargePoint charging stations to improve overall uptime. Create technical documentation and perform proactive preventative maintenance within an ITIL service lifecycle framework.