PATIENT EXPERIENCE

1. Role models the tenets of Mount Sinai Relationship Centered Care (MSHRCC) through facilitation of the following actions including, but not limited to, Admission Welcome, Bedside shift Report, HELP (High Risk Medications, Equipment, Lines, Drains, Airway, Pain and Plan of Care), AM/PM Care, 5 Minute Sit Down, Purposeful Hourly Rounding, Medication Review, Discharge Wrap Up, and MD/RN Unit Collaboration.
2. Considers the patients values, preferences, expressed needs and knowledge in all aspects of care.
3. Establishes and maintains a therapeutic relationship with the patient and family.
4. Uses evidence-based practices to increase understanding of patients perceptions of care.
5. Initiates service recovery for patients and family members who have concerns and escalates to Clinical Nurse Manager/Assistant Nurse Manager/Nursing Administrator or Patient Relations as needed.
6. Demonstrates caring, respect, compassion, empathy and active listening through dialogue, body language and actions.
7. Supports staff use of evidence-based practices to increase understanding of patients perceptions of care.
8. Conducts Purposeful Hourly Rounding (PHR) on assigned patients addressing the 4 Ps.

Please refer the Job description for details