STAFF OPERATIONS COORDINATOR at Brattleboro Memorial Hospital

Brattleboro, Vermont, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Skills, Time Management, Attention to Detail, Credentialing Processes, HR Administration, Regulatory Compliance, Communication Skills, Data Entry, Document Management, Confidentiality, Collaboration, Problem Solving, Performance Improvement, Administrative Support, Onboarding, Record Keeping

Industry

Hospitals and Health Care

Description

Description Title: Staff Operations Coordinator Status: Full Time | 1.0 FTE | (40 hours/week) Hours: Monday to Friday: 8:30am to 5:00pm Weekend Schedule: No Holiday Schedule: No Call Schedule: No Job Code: 1024 FLSA Status: Non-Exempt, Hourly Department Name: Human Resources (9510) Reports To: Manager, Human Resources & Human Capital Strategy Location: Brattleboro, Vermont (On-site) POSTION SUMMARY: The Staff Operations Coordinator supports both People Operations (Human Resources) and Medical Staff credentialing functions. This role coordinates the flow of initial appointment and reappointment applications for medical staff, maintains clinician credentialing and privilege databases, and supports internal and external credentialing activities. The position also provides administrative support to the Medical Staff Office and Quality Department and assists with special projects, including medical staff education and performance improvement initiatives. In addition, this role supports insurance enrollment coordination, onboarding activities, and general Human Resources administrative duties as assigned. The Staff Operations Coordinator works collaboratively across HR, Medical Staff Services, Quality, and clinical departments to ensure accurate records, regulatory compliance, and efficient operational workflows. DEPT. SCOPE OF SERVICE (HOME DEPARTMENT): The Human Resource Department provides operational leadership in Human Resource management to all employees of Brattleboro Memorial Hospital. Human Resource policies, procedures and practices are in accordance with the hospital’s mission and strategies, prevailing state and federal employment laws and Collective Bargaining Agreement. Human Resources provides the full spectrum of Human Resource services to managers and employees including: employee and labor relations, compensation and benefits management, recruitment/selection/placement, performance management, development planning and organizational effectiveness, and education service support. The Human Resource Department provides services Monday through Friday from 8:00 a.m. to 4:30 p.m. The department interfaces with department heads and employees across all departments, senior management, medical staff, community members, legal counsel and various staff/federal governmental agencies. KEY FUNCTIONS: Medical Staff Credentialing & Compliance & Organizational support to the Chief Medical Officer: Coordinate the flow of medical staff appointment and reappointment applications, ensuring completeness, accuracy, and timely processing. Maintain credentialing databases and clinician profiles, including licenses, certifications, privileges, and other required documentation. Track credential expirables and proactively follow up to prevent lapses in licensure, privileges, or enrollment. Support internal and external credentialing activities, including coordination with payers, accrediting bodies, clinical contracting services, outside credentialing verification vendors, and regulatory agencies. Assist with Medical Staff Office administrative functions, including meeting preparation & staffing, documentation, and correspondence. Collaborate with the Quality Department on credentialing-related data, performance improvement initiatives, and regulatory reporting as needed. Support audits and surveys by preparing credentialing and compliance documentation. Support and coordinate medical staff performance improvement process reporting and tracking, including FPPE and OPPE process, including distribution, completion, and record keeping. Participates and leads efforts related to credentialing software and database upgrades and maintenance. Assist with collection and organization of data and preparation of reports and statistics as requested. Collaborates with other members of HR/Credentialling team. Human Resources & People Operations Support: Provide administrative support to the Human Resources department, including personnel file maintenance, data entry, and document management within the HRIS. Assist with onboarding activities, including coordination of pre-employment requirements, orientation preparation, and new hire documentation. Coordinate with the insurance enrollment team to support benefit enrollment and related onboarding processes. Respond to routine employee and provider inquiries and route issues to appropriate HR or Medical Staff Services personnel. Assist with general HR processes, special projects, and administrative tasks as requested. Maintain confidentiality and ensure compliance with employment, privacy, and record retention requirements. Knowledge, Skills, & Abilities: Strong organizational and time management skills with exceptional attention to detail. Ability to manage multiple workflows and deadlines in a compliance-driven environment both independently & as part of a team.. Working knowledge of medical staff credentialing processes, HR administration, and regulatory requirements preferred. Proficiency with HRIS, credentialing databases, and standard office software. Strong written and verbal communication skills. Ability to handle confidential and sensitive information with professionalism and discretion. Other Duties: The Staff Operations Coordinator performs other related duties as assigned to support the effective operation of Human Resources, Medical Staff Services, and Quality Core Competencies: Relationship Building & Collaboration Integrity & Confidentiality Conflict Resolution & Mediation Analytical Thinking & Judgment Organizational Awareness Communication & Influence Safety and Risk Awareness Requirements Qualifications Education & Experience: Associate’s degree or equivalent experience preferred Education in Human Resources, Healthcare Administration, or a related field preferred. One to three years of experience in HR administration, credentialing, medical staff services, or healthcare operations preferred. Experience in a hospital or healthcare setting is strongly preferred. EXPERIENCE/SKILL SETS: Experience in healthcare strongly preferred. Credentialing experience preferred. HR experience preferred. LICENSURE/CERTIFICATION(S): None required. OSHA Category I - Tasks that involve exposure to blood, body fluids, or tissues require use of techniques of Universal Precautions as evidenced with blood borne pathogens standards. PHYSICAL DEMANDS: On-the-job time is spent in the following physical activities. Standing - Up to 1/3 Walking - Up to 1/3 Sitting - 2/3 or more Talking or Hearing - 2/3 or more Use of hands to finger, handle or feel - Up to 1/3 Pushing/Pulling - Up to 1/3 Stooping, kneeling, crouching or crawling - Up to 1/3 Reaching with hands and arms - Up to 1/3 Tasting or smelling - None This position requires that weight be lifted, or force be exerted. Up to 10 pounds - 2/3 or more Up to 25 pounds - 1/3 to 1/2 Up to 50 pounds - Up to 1/3 Up to 100 pounds - None More than 100 pounds - None This position has special vision requirements. Close Vision (clear vision at 20 inches or less) Color Vision (ability to identify and distinguish colors) Ability to Adjust Focus (ability to adjust eye to bring an object into sharp focus) WORK ENVIORNMENT This position requires exposure to the following environmental conditions. Wet, humid conditions (non-weather) - None Work near moving mechanical parts - Up to 1/3 Fumes or airborne particles - Up to 1/3 Toxic or caustic chemicals - Up to 1/3 Outdoor weather conditions - None Extreme cold (non-weather) - None Extreme heat (non-weather) - None Risk of electrical shock - None Work with explosives - None. Risk of radiation - None Vibration - None The typical noise level for the environment is: Very Quiet Quiet Moderate Noise Loud Noise Hearing Ability to hear calls. Ability to hear instructions from physician/department staff/others. EEO/ADA STATEMENT: Brattleboro Memorial Hospital provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regard to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Brattleboro Memorial Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Human Resources. Compensation Disclosure in Accordance with Vermont Act 155: In compliance with Vermont Act 155, Brattleboro Memorial Hospital provides the compensation range for this position in good faith. The listed range represents the pay scale reasonably expected for a successful candidate based on factors such as relevant experience, education, internal equity, and market competitiveness. Final compensation will be determined during the hiring process.

Responsibilities

The Staff Operations Coordinator supports People Operations and Medical Staff credentialing functions, coordinating applications and maintaining databases. This role also provides administrative support and assists with special projects related to medical staff education and performance improvement.