Staff Product Designer, Customer Support at Flex

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Apr, 26

Salary

230000.0

Posted On

05 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Design, Design Thinking, Interaction Design, Visual Design, Mobile App Design, Figma, Prototyping, User Experience, Customer Support, Cross-Functional Collaboration, Design System, Problem Solving, Feedback Solicitation, Self-Starter, Financial Products, Research

Industry

Financial Services

Description

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2025 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team? About the role As a Staff Product Designer at Flex, you'll solve problems for consumers across the country who are underserved by existing financial products. We are handling people’s most important life expenses, so getting supportive, timely, guided help is essential. As we enter the next chapter of our growth we are looking for a design leader to build an exceptional customer support experience, from the ground up! You'll own projects from end-to-end, from developing a vision for where we’re heading to to exploring opportunities, and ultimately delivering solutions that improve the lives of Americans experiencing financial hardship. All of your design skills will be put to use, from design thinking to interaction design and visual design. But you won't do this alone! You'll work alongside product managers, software engineers, and data analysts, with feedback and support from your fellow designers. This is a hybrid position with on-site expectations in our New York Headquarters or San Francisco/ Bay Area Office, 2-3 days per week depending on location. For candidates outside of a required location, you may be eligible for our relocation assistance program. What you’ll do Lead design for the customer support experience, accounting for various types of support available, from self-serve to personal one-on-one help when customers need it Develop a vision and point of view for where your part of the experience is heading to inform and influence your team’s roadmap Own the design process from beginning to end: leading discovery, ideation, testing, visual design, and implementation Facilitate alignment with your cross-functional partners, stakeholders, and designers in other parts of the organization to ensure we are all designing toward a cohesive, considered customer experience Be steeped in your team’s customer and business goals, to inform how you prioritize work to drive the most impact Solicit feedback from and provide feedback to designers and collaborators across the core renter experience teams in order to maintain high quality and consistency in our work Care deeply for and lead by example by setting the standard for high quality craft through your approach to interaction design, prototyping, and visual design choices Contribute to our Design System, Ultraviolet, by aligning it with industry best practices and evolving our patterns to scale a modern, polished user experience Bring an excitement to adopt new technologies into your process to help us move faster and deliver even better results Key qualifications 8+ years experience designing and shipping consumer products Comfort documenting and explaining your design process and rationale behind decisions, including leveraging best practices, research, data Track record of designing simple, intuitive products that are powered by complex systems and edge cases Demonstrated aptitude for getting things done to make your team successful – wearing several different hats when necessary Strong native mobile app design experience (iOS and Android) Figma expert, and experience using AI tools to sketch and prototype Comfort with ambiguous problems Motivation to be a self-starter Passion for improving every day people’s financial well being A portfolio of work detailing your contributions to shipped solutions The compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks. For working locations in NY/NJ/CA, the base salary pay range will be $207,000 - $230,000. Life at Flex: We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace. We offer many employee benefits & perks. For full-time U.S based positions we offer: Competitive medical, dental, and vision available from Day 1 Company equity 401(k) plan with company match (our company match kicks off at the beginning of 2026) Unlimited paid time off + 13 company paid holidays Parental leave Flex Cares Program Free Flex subscription For full time non-US employees, we offer Competitive compensation + company equity Unlimited PTO

Responsibilities

Lead design for the customer support experience, ensuring a cohesive and considered customer experience. Own the design process from beginning to end, collaborating with cross-functional partners to deliver impactful solutions.