Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

WHAT’S THE OPPORTUNITY?

We are looking for a Staff Salesforce Engineer to join Team Order (CPQ). In this role, you’ll work closely with partners from our Sales, Billing, and other downstream teams on building a more robust and scalable Quote-to-Cash system. You’ll also have the chance to work on transformational change in how we do business at Intercom.

WHAT SKILLS DO I NEED?

• Rapid speed development via AI tools
• Integration design
• Proven track record of architecting and implementing complex Salesforce CPQ solutions that meet business and scalability needs
• Solid understanding of VisualForce/Apex, Javascript, and Trigger framework patterns
• Experience with Git
• Comfortable finding, investigating, and solving large, vague problems
• Comfortable communicating up and down organizational structures to the right level of detail depending on audience
• Capability to plan and sequence complex projects with significant ambiguity or risks
• Experience leading transformational projects with multiple stakeholders
• Salesforce certifications such as Salesforce Certified CPQ Specialist, Salesforce Certified Platform Developer I and II, Salesforce Certified Platform App Builder, and/or Salesforce Certified System Architect (or equivalent experience) are highly desirable

BONUS SKILLS & ATTRIBUTES

• Experience with Snowflake/ SQL / DBT
• Development experience outside Salesforce (Ruby)
• Experience with Gearset or CI / CD

Please refer the Job description for details