Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.
As a member of the Centralized Staffing Operation team, you will conduct customer service and support caregivers on nursing units at Cleveland Clinic Hospitals. In this role, you will review and communicate staffing and scheduling adjustments encompassing nurse to patient ratios. Ultimately, your efforts help directly improve patient care and operations across the Cleveland Clinic Enterprise.
A caregiver in this position works remotely from 2:00PM – 10:30PM.

A caregiver who excels in this role will:

• Work directly with management of assigned facilities/units to review and discuss consistent staffing levels that reflect the appropriate number of licensed and unlicensed staff to meet quality and safe patient staffing and operational needs.
• Proactively generate and review 24-hour staffing projections.
• Seek coverage via phone calls and/or texts for shifts and special circumstances.
• Conduct Lack of Work process according to Standard Operating Procedure when necessary to maintain safe and productive staffing.
• Utilize staffing and scheduling knowledge to identify and resolve complex staffing issues that directly affect patient care.
• Utilize multiple computer systems to communicate with nursing leadership of all hospitals.
• Work collaboratively with nurse leadership to review current and anticipated staffing needs.
• Work collaboratively with nursing institute timekeeping to ensure proper coding of caregiver’s time.
• Facilitate scheduling of PRN caregivers and agency caregivers to maintain operations for the assigned units.
• Complete appropriate documentation utilizing Kronos for caregiver schedule changes.
• Be a point of contact for unit call offs.
• Accurately record, document and report call offs according to SOP.
• Compile ad hoc and scheduled reports for Chief Nursing Offers, Nursing Directors and Nurse Managers.
• Attend and successfully complete required training.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED and two years of customer service experience OR Associate’s Degree and one year of experience OR Bachelor’s Degree
• Proficiency in Microsoft Office, PowerPoint and Excel and database software

Preferred qualifications for the ideal future caregiver include:

• One year of staffing/scheduling experience

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

PHYSICAL REQUIREMENTS:

• Requires manual dexterity for constant data entry and ability to sit for long periods of time.
• Ability to use a telephone without TTY. Articulate speech.

• Work directly with management of assigned facilities/units to review and discuss consistent staffing levels that reflect the appropriate number of licensed and unlicensed staff to meet quality and safe patient staffing and operational needs.
• Proactively generate and review 24-hour staffing projections.
• Seek coverage via phone calls and/or texts for shifts and special circumstances.
• Conduct Lack of Work process according to Standard Operating Procedure when necessary to maintain safe and productive staffing.
• Utilize staffing and scheduling knowledge to identify and resolve complex staffing issues that directly affect patient care.
• Utilize multiple computer systems to communicate with nursing leadership of all hospitals.
• Work collaboratively with nurse leadership to review current and anticipated staffing needs.
• Work collaboratively with nursing institute timekeeping to ensure proper coding of caregiver’s time.
• Facilitate scheduling of PRN caregivers and agency caregivers to maintain operations for the assigned units.
• Complete appropriate documentation utilizing Kronos for caregiver schedule changes.
• Be a point of contact for unit call offs.
• Accurately record, document and report call offs according to SOP.
• Compile ad hoc and scheduled reports for Chief Nursing Offers, Nursing Directors and Nurse Managers.
• Attend and successfully complete required training