Under the general direction of the Discrimination Complaint Investigation Unit (DCIU) Manager, Staff Services Manager (SSM) II, in the Equal Employment Opportunity Program (EEOP), the SSM I, Supervisory, functions as a supervisor in the Caltrans DCIU and the subject matter expert on EEO Director’s Policy and related Deputy Directives. The incumbent is a combination between a change agent and advocate for fair process. The Supervisor will assist the Department in providing a fair and equal environment, free from all forms of discrimination and harassment for its diverse workforce by performing investigations in a timely fashion.
In this capacity, the SSMI will manage DCIU efforts including but not limited to external complaints and process, data management of complaints, the complaint intake process, and the review of case reports for quality control and resolution, and training opportunities within EEOP’s Training and Resource Unit (TRU).
The DCIU Unit Supervisor works closely with the Training and Resource Unit Supervisor and is proactive in the approach to DCIU complaint trends. The Supervisor demonstrates a positive attitude and commitment to providing quality service that is accurate, timely, and exceeds customers’ expectations.
Eligibility for hire may be determined by your score on the Staff Services Manager I exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please click here and search by typing in the classification title.
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
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CANDIDATES THAT MEET THE MINIMUM QUALIFICATIONS BASED ON POSSESSION OF EDUCATION, LICENSE, OR CERTIFICATE MUST INCLUDE A COPY OF YOUR DEGREE/TRANSCRIPTS, LICENSE, OR CERTIFICATE, ALONG WITH YOUR STATE APPLICATION (STD. 678), TO BE CONSIDERED FOR THIS POSITION.

NOTE: Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State application (STD. 678). This page is for examination use only. Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number, birth date, driver’s license number, examination results, LEAP status, marital status, and age. The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Please refer the Job description for details