The CalSTRS Employer Services Division is seeking a motivated individual to work as a Staff Services Manager II as the Quality, Training, and Innovation Programs Manager.
The Employer Services (ES) Division is the primary communication interface with the plan’s participating employers. It is also the custodian of the members’ accounts from election to benefit/termination status. Over a million contribution lines are submitted monthly from participating employers and ES staff ensures the timeliness and accuracy of the contribution data.
Quality, Training, & Innovation Programs (QTIP) includes the teams responsible for the Employer Services Division’s quality and risk management programs, internal and external training programs, and innovation and efficiency programs. QTIP works collaboratively within Employer Services to support the Division’s overall focus on service, accuracy, and education.
Under the general direction of the Pension Program Manager III, the Staff Services Manager II is responsible for supervising the Training and Development Staff Services Manager I, the Quality and Risk Management Staff Services Manager I, and the Innovation and Efficiency Staff Services Manager I (Specialist); and overseeing the operations and activities of the Division’s internal and external training programs, quality and risk management programs, and innovation and efficiency programs.

The ideal candidate will possess the following skills:

• Strong leadership skills with an understanding of and demonstrated experience in personnel management issues
• Experience overseeing and evaluating the effectiveness of training and/or quality management programs
• Knowledge of CalSTRS business processes, technical environment and Pension Solution or other similarly scoped projects
• Ability to create clear vision, set goals and expectations and motivate at all levels
• Experience with and/or the ability to interpret and apply laws, rules, and policies
• Ability to monitor performance against expectations and hold management and staff accountable for accurate and timely work products
• Exhibits professional demeanor, and the ability to establish and maintain cooperative relations
• Ability to anticipate and adapt to change and ensure staff are trained to meet changing business needs

Every 12 months, based on performance evaluation, employees may receive a 5% salary increase until they reach the maximum salary for the position.
In July 2025, the State of California implemented the Personal Leave Program 2025. This program reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits for the duration of the program. The salary ranges shown on this job posting do not reflect the reduced amounts.
Does this opportunity seem right for you? If so, see the Application Instructions section below and apply now.
You will find additional information about the job in the Duty Statement.
Working Conditions
CalSTRS offers a hybrid approach including in-office and remote work solutions based on business needs.
All staff of CalSTRS are employees of the State of California and subject to California employment taxes and withholdings. Upon appointment, staff are required to provide a current California address to CalSTRS Human Resources to be used as a remote work location.
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment with CalSTRS.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.

CALSTRS: SECURING THE FINANCIAL FUTURE AND SUSTAINING THE TRUST OF CALIFORNIA’S EDUCATORS

CalSTRS is the largest educator-only pension fund in the world, providing retirement, disability and survivor benefits to California’s more than 1 million public school educators and their families. Named as one of the best places to work in money management ten times by Pensions & Investments magazine, we are a world-class financial services institution with a commitment to sustainability and wellness.
Our two U.S. Green Building LEED Platinum-certified headquarters buildings in West Sacramento, California, feature sustainable construction, abundant natural lighting, an organic garden, sustainable beekeeping and ergonomic functionally designed workspaces. We offer a variety of on-site amenities to our team members, including two full-service cafés, two free fitness centers, a bicycle rental library and a child care center with a covered playground. Team members enjoy walks along the Sacramento River and nearby seasonal farmers markets.
In addition to our state-of-the-art amenities, we offer thriving wellness and sustainability programs, an award-winning employee recognition program, and ongoing training, learning and development opportunities. We offer competitive benefits, flexible work hours and hybrid work options. We are committed to creating a workplace where our team members thrive.
If you’re looking for a rewarding career and are interested in becoming part of a diverse and inclusive workforce where talent, expertise and wellness are valued, we encourage you to find out more about our many career options at CalSTRS.com/Careers.
Special Requirements

STATEMENT OF QUALIFICATIONS

Interested individuals must submit a Statement of Qualifications (SOQ) in addition to the standard state application (form STD 678). Your SOQ will be considered the first interview for this position. If your qualifications are competitive, you will be invited to an interview.

When completing the SOQ, please include all relevant experience, education, and training, as applicable, and explain all answers thoroughly. Your SOQ should not exceed two pages and must use single-spacing, 12-point Arial font, and 1-inch margins. Include your full name at the top of the first page. Number and address each question as follows:

• Describe your experience planning, organizing, directing, and managing a multidisciplinary program with a team of professionals.
• Describe a situation where you successfully built effective working relationships with key internal and/or external stakeholders (e.g. senior management, control agencies, etc.) in order to accomplish an important result. What did you do that made you successful?

Exam
This position requires a current Staff Services Manager II (Supervisory) exam. If you need to take the exam or if your score has expired, click here to gain list eligibility.

CALSTRS DISCLOSURE REQUIREMENTS

This position may be subject to disclosure and disqualification requirements concerning economic conflict of interest in government work, including the Conflict of Interest Code that applies to CalSTRS team members and the Political Reform Act, which require disclosure of certain investment information and use of a designated trading platform for securities transactions, as well as filing a Statement of Economic Interest (Form 700).
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 9/1/2025

Please refer the Job description for details