Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Please Note: This position will include supporting our US Public Sector customers.
This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.
The ServiceNow SRE team is a group of highly technical engineers who are tasked with maintaining and developing the reliability, scalability and performance of the ServiceNow cloud infrastructure.
Our SRE’s are empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between. They are also tasked with driving forward the operability of the platform to drive down the number of incidents and to reduce MTTR.
To accomplish this our SRE"s combine software development, networking and systems engineering expertise with a strong desire to be challenged by problems of scale and complexity and to make services better for our customers.

WHAT YOU GET TO DO IN THIS ROLE:

As a Federal SRE you will help deliver 24x7 support for our Government Cloud infrastructure. This is a 3rd shift position and has a 10-hour 4-day work week, Sunday - Wednesday with working shift hours from 11 p.m. - 10 a.m. PT.
At ServiceNow, our SREs are empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between. They are also tasked with driving forward the operability of the platform to drive down the number of incidents and to reduce MTTR.
To accomplish this the team combines software development, networking and systems engineering expertise with a strong desire to be challenged by problems of scale and complexity and to make services better for our customers.

Do you:

• Have a passion for DevOps, Automation, and Scripting?
• Know Linux systems in depth?
• Have a software development background?
• Understand Observability and Monitoring?
• Have experience with Cloud technologies – Azure, AWS?
• Write code to automate repetitive tasks?
• Smile when you troubleshoot and solve an issue in London from your laptop in San Diego?
• Have years of experience accumulated in roles like IT Operations, Software Development, or Systems Engineering?
• Have experience leading technical projects and collaborating across teams?
• Communicate clearly and effectively with both technical and non-technical stakeholders?
• Bring strong project management skills to drive initiatives from planning through execution?
• Have hands-on experience with scripting and automation, preferably in Bash or Go?

Now that we’ve set the pace, keep reading if you want to understand more about ServiceNow as a company and the SRE role.

As an Engineer on the SRE team you will:

• Provide relief and sustainable resolution to issues within our infrastructure.
• Use your experience in software development, systems engineering, and networking to proactively prevent repeatable issues.
• Lead technical projects and collaborate cross-functionally to improve infrastructure reliability and performance.
• Drive a culture of intolerance to manual activity, resulting in a highly automated environment delivering scalable solutions.
• Own and drive monitoring and automation initiatives.
• Communicate project updates and technical decisions clearly to stakeholders and leadership.

Qualifications

TO BE SUCCESSFUL IN THIS ROLE YOU HAVE:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.
• 6+ years experience with deep knowledge of Linux systems.
• 6+ years experience scripting automation at the enterprise level in various languages; we normally prefer Python, JavaScript, Bash, or Go.
• Experience writing playbooks (e.g., Ansible) or willingness to learn.
• Expert-level database skills in administration, troubleshooting, and performance tuning (MySQL, MariaDB, PostgreSQL).
• Expertise in Observability and Monitoring of applications, services, and networks at scale.
• Experience with Cloud technologies, preferably Azure.
• Senior-level networking skills, IP addressing, and routing.
• Strong project management and technical leadership skills, including leading engineers and managing project timelines.
• Excellent collaboration and communication skills.
• Ability to work in shifts that cover one weekend day.
• Experience developing on the ServiceNow Platform is a bonus.