Staff Software Engineer (Contact Center Pro)

at  SERVICETITAN INC

READY TO BE A TITAN?

You will be part of the Engineering leadership team at ServiceTitan responsible for the technical direction of our product. We provide exciting opportunities to make an immediate impact in our rapidly growing startup. We are quality minded, use the most modern tools on the Microsoft .NET platform, have an amazing culture, and love to solve complex problems. Over 50,000 people depend on our software to perform all their daily activities.
We are looking for someone to lead all technical aspects of an engineering team at ServiceTitan. We need a highly technical, forward-looking, leader who will own the technical vision of a squad and be accountable for the successful execution of that vision. We also desire those who can balance rapid iteration and development with high product quality expectations and who are innovative and comfortable with ambiguity.

EXPERT-LEVEL KNOWLEDGE OF:

• Microsoft .NET technology stack (C# / .NET, ASP.NET MVC, Web APIs) and SQL databases (Microsoft SQL Server or any other).
• HTML5 and JavaScript; experience with Typescript and React is a plus.
• Git, unit testing, debugging, profiling, performance monitoring.
• Strong communication and technical writing skills.
• B.S., M.S. or PhD in Computer Science, Physics, Engineering or a related technical field.

WHAT YOU’LL DO:

• Own from end to end the short and long term technical vision of your squad.
• Be responsible for all major technical decisions for your squad (a successful lead will be able to influence the decisions of their team without having to make all of them).
• Provide technical mentorship and guidance to engineers within your team and others.
• Help your team to improve the technical quality of their work through regular technical design and code reviews.
• Share your technical knowledge and expertise through regular tech talks and/or blog posts.
• Communicate effectively with engineers, product managers, customers, partners, and other leaders.

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more