Overview:
This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world’s most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing.

“THE REAL DIFFERENTIATOR IS DDN. I NEVER HESITATE TO RECOMMEND DDN. DDN IS THE DE FACTO NAME FOR AI STORAGE IN HIGH PERFORMANCE ENVIRONMENTS” - MARC HAMILTON, VP, SOLUTIONS ARCHITECTURE & ENGINEERING | NVIDIA

DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence.
Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management.
Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage.
Job Description:
DataDirect Networks Inc. (DDN) engineering organization is seeking a highly focused, self-motivated, innovative, and goal-oriented engineer to fill the role of Staff Software Systems Engineer for its “Continuation Engineering and Level 3 Engineering Support” team. The prospective candidate must have good analytical and debugging skills in Linux/ Virtualization environments to independently analyze and resolve technically challenging customer issues. The primary role involves system level troubleshooting, debugging & root cause analysis of DDN Storage Solutions as well as triage customer issues escalated to engineering by DDN’s Global Services & Support team. This is a multifaceted role that requires collaboration with highly skilled personnel in & out of engineering department at unreasonable velocity across the globe.

PRODUCT KNOWLEDGE & VALUE CREATION

• Be the SME and provide engineering support to DDN’s Global Support & Services organization and to DDN’s customers.
• Collaborate, coordinate feature development & timely release of software patches targeting customer reported field issues.
• Review the product documents and provide necessary feedback for both internal and external customer needs
• Strategically analyze field issues and generate product features to improve product quality and useability.
• Understand customer requirements and work towards enhancing the product quality and customer experience by improving reliability, serviceability & usability.

MINIMUM REQUIREMENTS:

• 10+ years of hands-on experience in software development & enterprise grade product support.
• Advanced debugging skills at kernel/system/protocol/app (e.g., GDB, strace, tcpdump & perf).
• Exceptional analytical and methodical problem-solving skills particularly in diagnosing complex hardware-software interaction issues on a typical high end embedded platform.
• Strong communication skills—written, verbal, and reporting—with the ability to convey technical concepts clearly to diverse audiences.
• Deep understanding of high-speed parallel data transmission technologies including but not limited to SAS, SCSI, NVME Fabric, IP over InfiniBand, Fibre Channel & InfiniBand topologies.
• Strong knowledge of storage products, cloud storage architectures, cloud computing environments, data center operations.

Desired Requirements:

• Proven experience in interfacing with customers to help them troubleshoot product problems during install and production.
• Thrives in a high-paced, high demanding, rapidly evolving work environment.
• Strong understanding of data storage concepts including RAID/Erasure Coding & block storage.
• Hands-on experience with large-scale file systems like GPFS, Lustre or other parallel file systems.
• Demonstrate customer-centric mindset, with a strong commitment to ensuring customer success.
• Familiarity with AI driven tools diagnostics tools including log pattern analysis, LLM-based summarization, automated RCA solutions to accelerate diagnostics and reduce MTTR.

Education:

• A Bachelor’s degree in Computer/Electrical/Electronics/Instrumentation Engineering or equivalent.

This position requires participation in an on-call rotation to provide after-hours support as needed.