Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
We are currently seeking a Staff Software Engineer to join our Cloud Network Services team.
ServiceNow’s infrastructure teams operate on the principle of doing things better and smarter than they were done before. To that end, automating network tasks and using tooling to monitor and manage the network is top priority.
The Network Services team is part of our Global Cloud Engineering organization. Global Cloud Engineering architects, builds and operates the network infrastructure that runs our SaaS platform. It is built on the principles of stability, security, ability to scale, high performance, and cost effectiveness.
You will be part of a team that defines and executes innovative ways to deploy, operate and monitor networking systems at scale. In addition to tools, software development and testing, your work will involve interacting with other members of the infrastructure organization, the ServiceNow development teams, and working with network hardware vendors on implementing new hardware and software features.
You should possess an understanding of networking protocols, combined with software tools development expertise. In addition, you should have experience designing, developing, and testing software for network automation and have a strong track record of success.

WHAT YOU GET TO DO IN THIS ROLE:

• Build, support, and enhance our Application Delivery Controller (ADC) load balancer
• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Design and build automations and services to be utilized across multiple teams
• Understand complex network management requirements and design, develop, test, implement and sustain automated solutions
• Partner with the network engineers to define and gather requirements for tools, take existing processes or even redefine it with an external team and automate them
• Identify, define and develop common interfaces (APIs) which could be used for querying databases , craft metrics, or analyze problems
• Define and author network automation development techniques and standards
• Work with design teams, technical staff, and Hardware/Software groups from various network equipment vendors on new feature requests
• Assist with the automation of test to verify software functionality in a lab. Working knowledge of test frameworks such as JUnit or PyUnit would be a plus
• The candidate should have a working knowledge of networking including routing, switching, security, and load balancing as well as one or more scripting or compiled programming languages.
• A proven track record and experience in designing, developing, and testing software is a must.
  Qualifications

TO BE SUCCESSFUL IN THIS ROLE YOU HAVE:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 6+ Years of software development experience
• Advanced programming or scripting skills and experience with a focus on Python/Golang/Linux shell
• Comfort in working in all phases of the SDLC and building CI/CD pipelines
• Working knowledge with Ansible
• Experience in software development and software release best practices
• Knowledge of MPLS, OSPF and BGP protocols a plus
• Previous network design and administration and working knowledge of Linux is a plus
• Working knowledge of Kubernetes, load balancing, and Envoy would be a plus
• Experience with ServiceNow scripting would be a plus
• Familiarity with virtualization and cloud infrastructure technologies is a plus
• Excellent analytical, strategic planning, written and oral communication skills
• Good team player, attention to detail and ability to work well with others
• Bachelor or Masters degree in CS/EE