Staff Software Engineer - PEGA PRPC, GenAI, Cloud at American Express Malaysia Sdn Bhd

Gurgaon, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Pega PRPC, GenAI, Cloud Native Platforms, Case Management, Automation, Disputes Servicing, Machine Learning, Deep Learning, NLP, Cognitive Computing, Platform Architecture, Software Design, Technical Mentorship, Open Source, Agentic AI

Industry

Financial Services

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Build Platforms and Capabilities that Provide the Best Customer Experience. At American Express, we are building a best in class Case Management platform to service our customers. If you’re interested in a career creating breakthrough software and making an impact on an audience of millions, look no further. Be a part of our team as we transform our Case Management, Automation and Disputes Servicing Capabilities. This role is responsible for the design and implementation of scalable software solutions, provides technical mentorship, oversees platform integration and maintenance, conducts design reviews, collaborates with cross-functional teams, and optimizes development processes to ensure high-quality, reliable, and efficient software systems. Responsibilities include: Define and lead roadmap for our Case management, Automation and Disputes Servicing platforms. Collaborating with technical leaders across a broader technology ecosystem to design platform architecture and drive continuous improvements of new frameworks/pattern Successfully develop, deploy, support, and monitor software across various environments Delivering software solutions that meet or exceed customer and partner expectations by developing and driving innovation and experimentation within Technology Recruiting skilled engineering talent with business and industry experience Play an active part in the open source community of technical practice Work with Staff Architects / Engineers to define solution requirements and technical implementation approach. Drive both high-level and detailed technical designs and conduct design reviews as needed. Provide technical mentorship to other software engineers at all levels. Implement new, highly scalable platform components. Drive platform capabilities enabled with advancement in the technology including machine learning, deep learning, NLP, search and cognitive computing. Are you up for the challenge? Requires technical and business knowledge in multiple disciplines specifically Disputes, Case Management and current technology stack – PEGA PRPC, Open Source Case Management tools. Extensive hands-on experience delivering on open source and cloud native platforms Experience in building products leveraging GenAI, Machine Learning and automation through Agentic AI will be a plus. 10+ years of demonstrable experience building and deploying large scale software products. Innovative problem solver with the ability to generate and implement a strategy - Experience re-platforming existing applications, including infrastructure, architecture and frameworks Passion for learning new technologies and delivering business value through technology led solutions. Ability to establish and maintain relationships with other business and technology leaders Ability to hire, motivate, and grow a high performing team of domain experts delivering on strategic objectives while continuously evolving and improving Bachelor's degree in computer science, Computer Engineering or Information Systems degree or equivalent work experience We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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Responsibilities

The role involves defining and leading the roadmap for Case Management, Automation, and Disputes Servicing platforms while driving platform architecture and continuous improvements. You will also be responsible for mentoring software engineers, conducting design reviews, and implementing highly scalable platform components using advanced technologies.