YOUR MISSION:

At Parloa, our Product Suite & Integrations teams are dedicated to creating innovative, robust, and seamless solutions that empower customers and partners to get the most out of our Conversational AI platform. As a Staff Engineer in this domain, you’ll take a leading role in shaping the architecture and integration strategies that underpin our entire product ecosystem.
You will be responsible for the technical vision, design, and delivery of features and integrations that connect Parloa’s core platform with a diverse range of external systems, channels, and partner products. Your work will directly impact the scalability, reliability, and user experience of mission-critical customer solutions worldwide.
This is a unique opportunity to operate in a highly collaborative, cross-functional environment where your expertise will drive both the evolution of our platform and the success of our customers. If you are passionate about high-impact work, driving technical excellence, and fostering an inclusive engineering culture, we invite you to join us on our journey to redefine the future of customer interaction.
You will work closely with Italo to build the Product Suite & Integrations platform.

WHY PARLOA?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Define and drive the technical vision for Product Suite & Integrations, setting a clear roadmap that aligns architecture, scalability, and reliability with Parloa’s long-term strategy.
• Lead architectural excellence by making high-impact design decisions, resolving complex technical challenges, and establishing standards for security, performance, and maintainability across multiple teams.
• Champion engineering quality and efficiency, optimizing workflows, improving system performance, and ensuring services meet or exceed defined SLOs.
• Enable cross-functional success by collaborating with Product, Infrastructure, Customer Success, and partners to deliver robust, observable, and high-performing solutions.
• Grow and inspire talent, mentoring engineers at all levels, fostering a culture of innovation, inclusivity, and continuous improvement.
  Our Tech stack: Microsoft Azure, React/Redux, TypeScript, NodeJS, Python, FastAPI, Inversify, NestJS, Jest, Kubernetes, Docker, MongoDB, Redis